(Damaged or Dead on Arrival): We advise buyers to send us an email through the eBay Message within 24 hours after your receiving your item. We will provide you with exchange or refund.(Lost in Transit): We advise buyers to personally track your package. If you have not received your items within the estimated delivery days, you may contact us through the eBay Message. We will open a tracking case with the shipping carrier and provide you with refunds or replacement accordingly.