COLLECTION - DELIVERY
– VIEWINGS – DELIVERIES – POSTAL SERVICES V2.75 Mar 2019
·
Collection in person from Benenden Kent on Saturday mornings 8am to 11am
(where the items are situated) is preferred.
·
Collection from Benenden on other mornings in the week is possible by
prior arrangement.
·
Prepaid items can be collected at any time from our home address from
the garage in the driveway after we have confirmed that the item has been set
aside for collection.
·
Dispatch of items by postal services and/or by courier/carrier within
one working week will be quoted at the time of order on your checkout page.
·
The time of probable delivery is also stated but this is not exact and
can sometimes be earlier or later than stated.
·
If a faster delivery is required the option is available and you should
not ask for a faster delivery without payment of the express postage option. We
are not bound by the delivery date on the screen but will use our best
endeavours. In all instances where payment is made for express delivery the seller
will upgrade the postage services to express accordingly but this will not
include packing time. A one day postage service will still require the stated
packing time to get it ready.
·
Prices quoted for delivery apply in most cases but may vary from region
to region and we will let you know if we need to apply a premium to deliver
your items.
·
In general shorter and lighter items are cheaper to post if you can cut
a longer length into two smaller pieces you may save money on postage costs
(ask for details).
·
When ordering: you will see on the checkout page; the best price for
combined postal services is shown on the screen, please do not ask for cheaper
prices, usually adding more items means more weight, more packing time and more
handling costs. A maximum may be set for your order this will give you the best
price for the large order but may not guarantee you the fastest time.
·
Packing and postage prices may seem high but also included but are not
limited to: Labour taken to pack your item, Packing Materials, VAT, eBay
Charges, PayPal Charges, Actual dispatch costs (and a percentage for insurance,
returns and lost items).
·
We do not prepare items for collection by 3rd parties this
takes time and money, but collection in person is always best. Items collected
in person must be returned in person, we do not collect. The buyer is deemed to
check that the item is not damaged at the point of collection and under these
circumstances we do not accept return of damaged items (when collected in
person and transported by the buyer or the buyers representative) and we do not
take responsibility for items damaged in transit when collected in person and
transported by the buyer or the buyers representative).
·
The customer will need to observe the tracking information provided to
their email account failure to meet the delivery or rearrange a suitable
delivery time and location with the carrier will incur a re-delivery charge.
Pallet re-delivery charges are considerable and you should avoid this as we
will not pay it for you.
·
Provide a contact number and/or safe place or alternative location for
the delivery, it will help but does not guarantee things will go well so it
will be the buyers responsibility to stay in contact with the carrier using the
tracking information and the contact details on their website.
·
Packing materials are to be disposed of by the purchaser including
pallets.
·
Local delivery in my car is possible for £10-£20 depending on distance
in some cases.
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NO BAD REVIEWS ON SHIPPING TIMES PLEASE ALLOW 7-14 DAYS FOR YOUR ITEM TO
ARRIVE
·
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Terms of Business – Terms and
Conditions – Important to read before purchase.
RETURNS – NON DELIVERY – MISSING AND DAMAGED ITEMS – FEEDBACK
1. Please never start an
eBay case for anything to be returned unless you have first contacted the
seller for a resolution as this can affect seller ratings and result in your
account being blocked by the seller and if applicable reported to eBay for
abuse. We aim to resolve all issues without intervention by eBay or PayPal and
can offer the best resolution and achieve the best customer satisfaction by
proper communication.
2.
Before selecting “not as described” or the “wrong item sent” talk to the
seller as this may not be correct and we always and reserve the right to report
misuse/abuse of the returns process to eBay.
3.
The customer is responsible for selecting the correct size and colour,
return postage is paid by the customer if the item is not the correct size and
colour or does not match the buyers expectations or match or suit the customers
own décor or existing fittings. The buyer should not rely solely on the photo
in the listing to establish an exact match to his/her requirements and should
always order a sample otherwise the customer is deemed responsible for the cost
of all returns.
4.
The item may vary from the photos if the photos are only typical
examples of a variety of sizes and colours on offer: FOR EXAMPLE AND NOT
LIMITED TO DOORS AND DRAWERS ARE NOT SOLD TOGETHER AS SETS AND HANDLES ARE NOT
INCLUDED EACH MUST BE ORDERED SEPARATELY BY SIZE - you are not buying what is
in the photo/picture please see the sizes menu at the top of the page (at the
bottom of the page on a mobile device). Therefore the customer is responsible
for obtaining samples before purchase, or further information. Photos can vary
from the item in colour or shade and the way the grain pattern runs either top
to bottom or left to right. The buyer is deemed to accept this, check this
information when purchasing and is responsible for the cost of returns.
5.
Sometimes the item is listed (stated) in the description as having some
defect the buyer is responsible for asking the nature of the defect before
purchasing and obtaining further information or samples or photos etc from the
seller. The buyer is deemed to have read the description in detail when
purchasing.
6.
Sometimes items in the photos are not included in the sale, the
description takes precedence over the photos in every instance the buyer is
deemed as having read the description and made the relevant enquiries.
7.
The customer is responsible for returning unwanted items at his own
cost. The buyer is requested to ask for further information before starting the
return as the seller may not wish to have the item returned and may reimburse
the seller and ask for the item to be disposed of if it is damaged in transit.
8.
Unwanted items can be returned within 30 days or exchanged please ask
for details of how to exchange your item for another there may be postal
charges to do this but it is the fastest way of correcting your mistake.
9.
Refunds are issued on return of an item in good condition, the seller is
therefore responsible for the full value of the goods in transit when returning
an item.
10.
Claims for compensation or replacement of damaged items should be sent
within 48 hours of receipt of item supported by full size photos sent to our claims
department email or phone number by sms which will be given to the purchaser on
request. This is not a legal requirement this is a polite request and a term
and condition of the sale.
11.
We do not accept the return of a damaged item, so it is the buyers
responsibility to remove the packaging and inspect the goods within 48 hours of
receipt of the item. We are not legally bound to refund a customer on the
return of a damaged item so although you have 30 days to return an item in good
condition you will not be reimbursed when you return an damaged item. We do not
expect a damaged item to be returned the customer will be reimbursed (in
accordance with English Law) if we are notified of damages within 48 hours and
photos and evidence of the damage have been sent to our claims department email
address (which will be given at the time of the claim). The customer will then
be responsible for disposal of the damaged goods.
12.
Damages and compensations are limited to the cost of the item and
reimbursement of postage costs in accordance with English Law. Claims for delays
and collateral damages and contractual obligations are not accepted under any
circumstances. We do not accept any orders where “time is of the essence”.
13.
Before leaving negative or neutral feedback or starting any case
including the return of the item the buyer is requested to contact the seller
for a resolution (which may include providing a return label) as the seller may
not require the return of the item. Failure to do this may result in the seller
placing the buyer on a blocked bidders list.
14.
If neutral or negative feedback is given without first contacting the
seller and resolving the issue the seller reserves the right to list the buyer
as a blocked bidder and to share this information with other sellers. The
seller reserves the right to refer the matter to eBay for further consideration
for removal of the feedback.
15.
The buyer should observe the delivery time stated in the listing and
should not demand an earlier delivery. If concerned the buyer should contact
the seller if the item does not arrive in 7 days and again after 10 days and
should not start a case for non-delivery unless a satisfactory replacement has
not been sent within 14 days or a reasonable explanation given. The seller
reserves the right to block the bidder if the buyer reacts to unavoidable
delays unreasonably.
16.
The item may or not have holes for hinges or fittings or mountings. The
seller assumes that the buyer has made the necessary enquiries about fitting
the item and has the necessary skill to fit the item or mount it. If the item
does not fit, the buyer is responsible for the full cost or returning the item
in an undamaged and unused condition.
17.
The seller reserves the right to cancel the transaction on the buyers
behalf (without penalty) if the seller suspects or finds any of the following;
a. The buyer has not supplied
a correct delivery address
b. The buyer refuses to
supply a contact telephone number or respond to emails concerning the delivery
time and date or fails when asked to confirm the details of the order including
size selection and quantity.
c. The buyer has
attempted to buy a size or colour which is not in the listing
d. The buyer has ordered
one size or colour but stated in a message that they require a different size
or colour. Or any message received conflicts with the order placed.
e. The buyer has ordered
multiple items without explanation and the seller suspects it is an error by
the buyer and the buyer does not respond to enquiries made by the seller.
f. The buyer does not
pay.
g. The buyer is outside
the UK mainland in an area to which we do not normally deliver and refuses to
pay a premium for delivery.
February 2019
Checked November 2019