STOP! Is your Telephone number correct?

Please check your eBay account has a valid day time telephone number prior to ordering as our courier may need this to arrange delivery of your item.

You can update your telephone number by following these steps:

1. Go to My eBay > Account
2. Click Personal Information
3. Click Edit on registered name and address.

We offer FREE next delivery across all our products large or small to mainland UK. Northern Ireland, the Channel Islands,
Scottish Highlands & Scottish Islands will incur a surcharge (see below):

Our couriers include Royal Mail, DPD, UPS & Parcel Force. All items are delivered between the hours of 8am - 6pm Monday to Friday - 9am - 6pm Saturday.

Once your order has been dispatched you will recieve a notification email & text containing a tracking number which allows you to track your order from our warehouse to your front door.

When you can return an item

We hope you love what you buy on our eBay store. However, if you change your mind, we do accept returns.

All business sellers who accept returns must give you at least 14 business days to let them know if you'd like to return something. We go above and beyond this by giving you 30 days.

To check if a seller offers returns, have a look at the returns section on the listing. For an item you’ve already bought, simply go to your Purchase History in My eBay and click on the item.

Remember, if there’s a problem with your purchase, you’re covered by eBay Money Back Guarantee as long as you pay with PayPal.

Who pays for return postage costs

If the item was not as described, the seller is responsible for paying return postage costs. If a buyer changes their mind about a purchase and wants to return it, they are required to pay the postage costs. We, the seller can provide a return postage address and additional return postage information for the buyer in My eBay.

When the buyer is responsible for return postage charges, we charge your PayPal account if you send the item using our postage label. We may ask you to accept a billing agreement to authorise payment for these kinds of charges.

When you want to return an item using alternative postage arrangements and the seller is responsible for the return postage charges, you must work with the seller to agree on the postal service used and the cost before returning the item.

How to return an item

To return an item:

1. Find the item in your Purchase History in My eBay.

2. Select Return this item from the More actions dropdown menu.

3. If photos of the item would be helpful for documenting the condition of the item you bought and received, you can upload these. Both eBay Customer Service and the seller can see them. You can upload as many as 10 photos (PNG, JPEG, BMP, or GIF; max size 5MB). You can add photos until the return process is closed. Uploaded photos can be removed only by contacting Customer Service.
   We may also request you the buyer, to send video evidence of the issue.

4. Depending on the item you've purchased, you'll automatically be directed to either the eBay returns process or to contact the seller. Depending on the seller’s return policy, we’ll provide you with a return postage label and packing slip. Alternatively, we may ask you to wait for the seller to provide you next steps for the return, such as in cases of oversized or heavy items or when sending an item back to a seller located in another country. The seller may also provide you their own return postage label.

5. Pack the item carefully. Include the packing slip, apply the postage label, and send the item back to the seller. You must return the item –in the same condition as you received it – within 14 calendar days of requesting the return. It's good practice to include tracking information (if available) when returning an item.

6. If an eBay-generated postage label is used, you can track the status of the returned item in the Purchase history section of My eBay. Find the returned item and click View return details from the More actions drop-down menu.

7. If the seller has provided their own label, such as including a label in the original parcel, you can track the status of the returned item in the Purchase history section of My eBay. Find the returned item and click View return details from the More actions drop-down menu. If the seller does not provide you a label through eBay and you return an item through an alternative postage method, you should make sure that tracking is included in case eBay needs to step in to review the progress of your return.

8. Once the seller has received your parcel, they’ll process a refund within 2 business days. If you have any problems, eBay will step in to help resolve any issues.

Contact the seller

1. You'll be guided to contact the seller through My eBay.
2. The seller will confirm the process you'll need to follow to arrange a return.

Requesting a replacement item

Some sellers offer the option to request a replacement item if you'd prefer this over a refund. If available, the seller will let you know in their returns policy. You can request a replacement if:

• The seller offers replacements as an option
• You’re returning the original item and would like exactly the same item as a replacement.
• Your item isn't as described, such as with a damaged part, or is defective in some way.

To request a replacement, simply contact the seller through My eBay. They'll let you know if a replacement is available. Once approved, make sure you post the original item back to the seller within 14 calendar days of starting your request.

Your rights

Consumer Contracts Regulations apply to sales between a business seller and a consumer buyer where there’s no face-to-face contact. The regulations apply to Buy it now and Second chance offers on eBay.co.uk, including auction-style listings. Under these regulations you have 14 working days from when you receive your item to request a return and get your money back. This includes postage charges unless the seller lets you know in their listing that you’re responsible for returns postage.

Learn more about the sale of goods law.

When to ask eBay to step in and help

Most returns and refunds go smoothly, but if a seller doesn't issue you a refund, you can ask eBay to step in and help. Depending on the seller's return method, timelines may differ. We guide you to the correct timing as part of your return request in My eBay, but for reference:

• You can ask us to step in and help if the seller doesn't issue a refund within 2 business days of receiving the returned item, or within 2 business days of the estimated delivery date for the returned item if no tracking is used.
• If a seller doesn’t respond to your return request, you can ask eBay to step in and help 8 calendar days after you request a return.

Misuse of returns or the eBay Money Back Guarantee

If we determine that you've abused returns on eBay or the eBay Money Back Guarantee, you may be subject to a range of actions, including limits on buying and selling privileges and account suspension. Examples include:

• Selecting an inaccurate reason for return.
• Disregarding item conditions required for return.
• Requesting an excessive amount of returns.

Welcome to our eBay store. At Discount Bath Store UK, we are passionate for all things Bathroom & Kitchen taps ;)

We are constantly striving to bring you the finest quality products whilst delivering excellent customer service.

Don’t take our word for it, judge for yourself by reading our reviews. We have been trading since 2006 and have built up a great reputation for supplying quality products and outstanding customer service.

Why buy from us?

1. Premium Quality Materials
2. Quality Designs
3. Selections of Made in Britain
4. Wras Approved Products
5. 1 Year - Lifetime Guarantees

• Send us a message via the eBay Message Centre
• We're open Monday-Friday, 9am-6pm, but not Bank / Public Holidays
• We reply to all messages within 24 hours

If you can't find the information you need and you wish to contact us, just message us via eBay. We're here to help!