Please request a color sample if you are unsure about the color you need before placing your order.
IF A CARPET IS ORDERED WITHOUT SAMPLES, IT CANNOT BE RETURNED FOR "COLOR DOES NOT MATCH". YOU MUST ORDER SAMPLES TO ENSURE THE CORRECT COLOR. MONITOR COLORS VARY BEYOND WHAT WE CAN GUARANTEE. IF A CARPET IS ORDERED WITHOUT SAMPLES, IT CANNOT BE RETURNED FOR "COLOR DOES NOT MATCH". YOU MUST ORDER SAMPLES TO ENSURE THE CORRECT COLOR. MONITOR COLORS VARY BEYOND WHAT WE CAN GUARANTEE.
This carpet set has the following features:
- Pressure molded to an actual floor pan for a perfect fit (if applicable)
- Heavy-weight jute backing attached to the underside (if applicable)
- Correct heel pad / Correctly bonded as original (if applicable)
- Bound edge between the front and rear sections (if applicable)
- Exclusive color-fast dye that resists sun fading
- Dimmer switch grommet included (if applicable)
Carpet sets are not a “One Size Fits All”. Carpet sets are made specifically for your application.
Please request a color sample if you are unsure about the color you need before placing your order.
IF A CARPET IS ORDERED WITHOUT SAMPLES, IT CANNOT BE RETURNED FOR "COLOR DOES NOT MATCH". YOU MUST ORDER SAMPLES TO ENSURE THE CORRECT COLOR. MONITOR COLORS VARY BEYOND WHAT WE CAN GUARANTEE.
Shipping:
ALL SETS ARE MADE TO ORDER, THEY SHIP please allow 2-5 BUSINESS days while in production (some carpets may take longer).
- We ship only to the address listed on your Paypal payment. No exceptions.
- We cannot ship to a PO Box. If your PayPal address comes up as a PO Box, your payment will be refunded.
- Items ship directly from the manufacturer, typically shipping out within please allow 2-5 BUSINESS days while in production (some carpets may take longer). days after your payment has been received. After item is shipped, a tracking number will be loaded. Please allow 2-7 business days for arrival, depending on your location.
- If you have any questions or concerns regarding payment please message us.
Returns:
- We offer a 30 day return policy on most items.
- If you wish to return anything, please contact us through eBay. We will authorize the return number and give return shipping instructions.
- No returns will be accepted without authorization.
- All returns are subject to the item being in the same new, re-sellable condition it was received in, and in its original packaging.
- Any alteration or evidence of installation will render the item nonreturnable. Once you cut it, it's yours to keep.
- You pay all return shipping charges.
- NO RETURN COD's. These will be refused and returned to you at your expense.
- After examination of the item and is found to have a significant defect, we will replace the item at no additional charge. If you'd prefer a refund rather than a replacement item, we will issue a refund after the returned item has been received and inspected.
- All returned items with non-existing or non-significant defects are subject to a 20% restocking charge. (This is what the manufacturer charges)
- If you are returning anything, it is your responsibility to pack all items securely. You are now the shipper and are responsible for any potential damage claims with the freight company. If an item is returned and is damaged from shipping, we will refuse the item and it will be returned to you.
- If you have any questions about our return policy, please message us.
Payment:
- We accept all major credit and debit cards through Paypal
- We will only ship to the shipping address on the Paypal payment. No exceptions. If your Paypal shipping address is a PO Box, we will refund your payment, since we cannot ship to a PO Box.
- If a Paypal payment is made and we cannot accept it for any reason it will be refunded.
- If you have any questions about paying for something, please message us.
Feedback:
Your satisfaction is our number one priority.
It is very important to us to provide excellent customer service.
If you ever feel unsatisfied for any reason, please let us know right away so that we can have the opportunity to correct the problem, before any negative feedback is left.
If there is a problem, we will do our best to rectify the situation.
Please contact us through eBay and we will do our best to fix any issue in a timely manner.
Messages are answered as quickly as we can get to them. Messages sent after 4:00 on a Friday will be answered the next business day, provided there is not a holiday.
We strive to make your shopping experience a positive one. If you feel we have provided you with the best customer service, apositive feedback is greatly appreciated. Once your item shows delivered to you, a feedback will be left.
If you have any questions or concerns, please send us a message.
Box Number: 8003000
30% re-boxing and cleaning fee on returns.