Playwell's success has come about by understanding customers' needs, listening to comments and suggestions, and by providing quality goods at competitive prices. As technology advances, so do the pressures brought about by increased expectations of performance and productivity.

You can rely on Playwell to deliver the right product, on time, on budget and lastly, on demand.

We offer a comprehensive product range to suit all of our customers' requirements. All Playwell products will give you peak performance. With a distinguished reputation in Martial Arts, Playwell is synonymous with outstanding quality and service

We take payment via paypal, card payments or bank transfer, please message us to arrange to make payment via card or bank transfer, paypal paymenst can be made as you checkout through ebay.

Martial Arts Direct usually deliver Monday to Friday within 1-2 working days from receipt of order for items labeled as In Stock. For goods that we have to order from UK suppliers, the delivery timescale is 2-4 working days. For goods that we have to order from our European suppliers, the delivery timescale is 5-10 working days. The definition of ‘working days’ here in terms of delivery is Monday to Friday, excepting bank holidays. If Martial Arts Direct become aware of any availability issue from our suppliers regarding your order, we will notify you immediately.

We reserve the right to charge for re-delivery of orders that have not been completed due to incorrect address information being supplied by the customer, or the goods being returned to us due to the delivery company being unable to deliver to the customer at the supplied address, or the non-collection of goods by the customer.

Whilst we make every effort to deliver all your goods within the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control such as loss by courier, adverse weather conditions, transport strikes or other circumstances.

Deliveries to Northern Ireland, The Isle of Man, The Isle of Wight, The Scilly Isles, some areas of Scotland, and The Channel Islands may take longer than for mainland areas of the UK.

From time to time, products may go out of stock, and if we are unable to supply a particular item, we will let you know you as soon as possible. We will not substitute any item unless we contact you and gain your agreement to the substitution. All goods are subject to availability.

We deliver to a large number of countries worldwide using experienced carriers. Our shipping costs are clearly outlined in the basket before checkout. Delivery charges to countries other than the UK and Ireland incur different carriage fees, depending on the delivery structure of our carriers, and these may be subject to change. Overseas orders may be liable to import taxes in the destination country, which the recipient shall be liable for, and not PB. All overseas orders will be carefully packed for safe transit.

We use Royal Mail, UK Mail and ups for our deliveries.

We understand that from time to time you may wish to return a product to us.

We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to customers irrespective of your geographical location.

This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

Returns
When returning items to Martial Arts Direct, please use a secure courier, or recorded postal service. We are unable to process any replacement or refund if we do not receive the faulty item, and are not responsible for returned goods until they reach us. Upon receipt of the goods we will then Refund your original payment method as applicable for your returned goods. Refunds will be processed within 1 – 3 working days of us receiving the returned product. Please note we do not refund any postage.

Items must be Returned in there original condition as received meaning all tags still attached to the product and product must be in its original packaging, Martial Arts Direct Reserve the right to refuse any returns that do not follow this policy. Items classed as underwear or mouthguards, groin guards cannot be returned for reasons of hygiene.

Please note that all goods that have been custom made, altered, or specially ordered are not refundable or available for exchange.

Exchanges
If you wish to return your item for a exchange due to it being the incorrect size for you then this can be done very easily

All you need to do is package up the item and include a short note explaining what you would like to do weather its a refund or a exchange, Upon receipt of the goods your matter will be dealt with within 1 working day.