We accept PayPal.
All in state residents of Colorado will be charged state and/or local sales tax at the time of checkout.
An unpaid claim case will be opened on eBay after an item goes unpaid for two (2) days.
Be sure to confirm your PayPal shipping address prior to payment. We do not allow changes to an address after payment. We only ship to the confirmed address registered to your PayPal account.
Please contact us with questions.

Free Shipping is valid for Standard Ground Delivery to the lower 48 U.S. states only. Not all items qualify, see specific product pages for details. 

Free Shipping Freight is valid to the lower 48 U.S. states only.  All freight orders must ship to a business or commercial address to qualify for free shipping. We charge a $60 surcharge for residential address freight delivery.

Important Information about your Freight Delivery. Your order will be delivered curbside on a full size 18 wheeler.

You are responsible for:

• Removing the shipment from the truck
• Bringing it into your location
• Noting damaged or missing items on the carrier's delivery receipt

If you do not make note of these issues in any way on the delivery receipt, we cannot guarantee any compensation for damaged or missing items. By signing your name on the delivery receipt without declaring these exceptions, you are stating that you have received your shipment in acceptable condition.

Upon inspection, if any piece of the shipment is damaged or missing:

• Note it clearly on the delivery receipt before signing (ie - "missing 3 pieces", "holes in packaging", "multiple dents on the espresso machine", etc).
• Keep your copy of the delivery receipt
• Contact us within 1 business day
• Keep the damaged packing materials for inspection
• Take pictures of the damaged items and packaging

Additional Shipping Notes

Please see specific products for more detail on lead times. We reserve the right to choose the most efficient carrier for your order at the time of shipment. Estimated arrival dates are not guaranteed.  Weather delays and other unforeseen circumstances may impact delivery time.  

Most items ship within one to five business days, but some may take longer. You will receive order updates with tracking information as they become available.

We ship using recycled or reused materials in order to reduce our footprint on the environment. Rest assured, every item is thoroughly padded to protect against bumpy travel.

• Some items require a signature for delivery.
• Shipping to a residential address? Please contact us for residential surcharges.
• Looking to ship internationally? Contact us via email or phone.
• We offer free local pick-up - contact us for details.
• For other shipping-related questions, please contact us directly.

Packages DO NOT ship from our distribution center on the following holidays:

• New Year's Eve Day
• New Year's Day
• Martin Luther King Jr. Day
• President's Day
• Memorial Day
• 4th of July
• Labor Day
• Columbus Day
• Thanksgiving
• The Friday after Thanksgiving
• Christmas Eve Day
• Christmas Day

Contact us with any questions.

We are committed to providing you with excellent service and helping you find the machine that best suits your needs. Included below are our policies which govern shipping damage, exchanges & returns, and warranties.

If you have any questions about these policies, please don't hesitate to call us.

Delivery Policy (Within 5 Days of Delivery)

Please report damaged, missing, defective or malfunctioning merchandise immediately and no later than 5 business days of delivery.

Damaged Merchandise

Items are carefully packaged to protect against damage during shipping. Please thoroughly inspect your package when it arrives for any shipping damage. If an item appears to be damaged, do not attempt to use it and notify us immediately so that we can begin the claims process with the shipping vendor.

Missing Merchandise

We often ship orders in multiple packages. However, if items are apparently missing from your order, please report it to us immediately so we can track packages and replace the shipment if necessary.

Defective or Malfunctioning New Merchandise

We sell new, refurbished, and pre-owned equipment. All equipment is shipped in proper working condition. However, occasionally issues do arise. Therefore, if any item is not working properly please contact us immediately so that we can send a replacement, help with troubleshooting, and/or start the claims process.

Exchange and Return Policy

Phone or website purchases are eligible for return within 30 days of the original order date. Buyer pays return shipping. Shipping fees will not be reimbursed; if you received Free Shipping during checkout, we will deduct our original shipping fees from your overall refund. There is a 20% restocking fee for items returned that are not the fault of Voltage Restaurant Supply.

How to Request an Exchange or Return

1. Contact us via email
2. Let us know why you'd like to return the machine -- we'll help you determine if there is an exchange that will better suit your needs
3. Pack your return in the original shipping package, include the packing slip, and return label. Items must be returned in the same condition. 

Contact us for our return shipping address. We strongly recommend you ship your package with a carrier that can provide tracking and insurance for proof of delivery. We are not responsible for packages lost or damaged in transit. Buyer pays return shipping.

Additional Notes

Our return period is 30-days from the original order date. Buyer pays return shipping.  Shipping fees will not be reimbursed; if you received Free Shipping during checkout, we will deduct our original shipping fees from your overall refund. We will deduct a 20% restocking fee.

Voltage’s guarantee does not cover ordinary wear and tear, damage caused by improper use or accidents, or improper installation. We require industry professional installation (ex. espresso technician) for all commercial equipment and proper water filtration. In certain instances, we may request a receipt from the professional installation, the technician's notes, etc.

Refunds

All orders will be refunded to the original payment type.

If you have any questions, don't hesitate to ask! Contact Voltage Restaurant Supply.

Warranty Information

Voltage Restaurant Supply offers a limited warranty on some of the equipment that it sells. To receive warranty support on your equipment through Voltage Restaurant Supply, you must provide proof of purchase in the form of your original order number. For orders placed online or over the phone, this information would have been emailed to you at order confirmation and also referenced on the packing slip.

Voltage Restaurant Supply warranties are non-transferable.

What's Covered?

The warranty covers parts and labor required to repair the machine and mechanical or electrical components (including, but not limited to, control boards, pumps, wiring, brew groups, hoses or motors) from defect or failure under normal use conditions.

What isn't Covered?

Warranty troubleshooting and repair does not apply to the following: Any defect arising from the misuse of the machine, including but not limited to:

• Not using a certified industry professional for installation and setup
• Not properly refilling the boiler during brewing and steaming processes, resulting in burnt out components
• Lack of regular descaling of the machine's boiler and water system components
• Lack of regular thorough cleaning of the milk frothing components
• Lack of regular maintenance of the machine's brew group
• Use of non-commercial/household equipment in a commercial environment

Normal wear and tear on the machine, including but not limited to:

• Replacement of gaskets
• Scratches, dents or other surface marring of any components
• Grinder burr replacement

Regular maintenance, including but not limited to:

• Descaling
• Thorough cleaning of the milk frothing components
• Backflushing

Who Do I Contact for Warranty Services?

Contact us by phone or email.

To initiate warranty service, we will need your equipment's original order number, located on your packing slip or original sales receipt, as applicable.

Please note that we will primarily troubleshoot the issue over the phone, so contacting us when you are in front of the machine and able to perform basic actions is important.

Additional details:

• New equipment warranty period is 6-12 months (based on the individual manufacturer's standard).
• Refurbished/Pre-Owned warranty period is 1 month unless otherwise stated.