Why Buy from Goldwood Sound

Goldwood Sound manufactures the industry's highest quality audio products and sells them direct to the consumer at the lowest prices. We do not use middlemen so our customers get the prices and service they deserve.  

Hassle-Free Returns

Goldwood Sound is proud to offer a hassle-free return policy. You have 60 days to return your purchase for a full refund, no questions asked. Please see our 100% Satisfaction Money Back Guarantee for additional details. 

Gold Standard Customer Service

The Goldwood Sound team has extensive backgrounds in audio and retail. We understand the importance of quality customer service. If, for any reason, you are unsatisfied with our product or service, contact us and give us a chance to make it right. We pride ourselves on repeat customers.

Goldwood Sound is proud of our gold standard customer service. If you have any inquiries regarding product information, pricing, billing, or technical support, please contact us via the eBay messaging console. Inquiries during regular business hours will be answered promptly, usually within an hour. Be sure to include the product model and/or eBay item number with all inquiries.

If you have specific instructions or changes to your order, please send us a message through the eBay messaging console. Messages attached to your payment will not be seen by the appropriate department.

• Free UPS Ground shipping within the United States, excluding Alaska and Hawaii.

• Same day shipping from Los Angeles, California if payment received before 2:00 pm PST Monday-Friday. No shipments on weekends or holidays.

• Shipment transit time is 1-5 days (not including the ship date) depending on your location.

• A tracking number will be provided by email when your order ships.

• Next Day, Two Day, and Three Day shipping is available for most items. Please see the listing?s  ?Shipping and Payments? tab for pricing information.

• California residents will pay applicable California sales tax

• We do not ship to AK, HI, PR, P.O boxes, or APO/AFO addresses. 

Goldwood Sound offers a 100% Satisfaction Money Back Guarantee. If you are not satisfied with your purchase, simply request a prepaid shipping label within 60 days from receipt of your item and send the item back for a full refund, no questions asked. 

Please note that all returned items must be in the original packaging with all accessories included. Any returned products that have been altered or tampered with, or are packaged incomplete, will not qualify for a refund.

Refunds will be issued within one week from the date your item is inspected at the Goldwood Sound warehouse. All refunds are issued in the same manner the original payment was received.

Buy with confidence knowing that our decades of industry experience will provide you with the highest quality products. We independently test and stand behind all of our products with a one year manufacturer's warranty. For complete warranty details, please visit our eBay store.