PLEASE NOTE, DUE TO PROBLEMS ARISING FROM COVID ALONGSIDE SEASONAL DEMAND ON OUR COURIERS, MANY DELIVERIES ARE BEING DELAYED. IF GOODS HAVE NOT BEEN RECEIVED WITHIN A WEEK, PLEASE NOTIFY US AND WE WILL ENDEAVOUR TO RESOLVE YOUR ISSUE. PLEASE ACCEPT OUR APOLOGIES FOR ANY INCONVENIENCE.
Dispatch and delivery times
All items ordered before 1pm will be dispatched the same working day and orders received after 1pm will be dispatched the next working day, please note working days are Monday to Friday excluding bank holidays, check postage section of listing for posting options on this listing
Invoice and legal information
You will receive an invoice with delivery including the vat. All prices include vat.
Returns
We accept returns up to 30 days of receipt. In the unlikely event you receive the wrong item or receive your item damaged (if your parcel looks damaged when delivered please ask the courier to sign the paper work as item damaged as this makes any claims easier to process), the correct item will be dispatched straight away free of charge and all return postage costs (agreed in advance) of the incorrect item will be refunded by ourselves.
Items ordered incorrectly can be returned if they are returned to us within 14 days of receipt and no damage or changes have been made to the item eg. (cutting, polishing, powder coating etc). Please note a 25% restocking fee may be applied.
Customer Service
Customer satisfaction means everything to us. We want you to continue shopping with us in the future, so if you have any issues with your purchase please let us know as soon as possible and we will do our very best to rectify it.