ABOUT YOUR INFORMATION OF ORDER
Our products will be shipped ONLY to PayPal specified address, and we cannot modify your receiving address no matter any situation. Any request for modification or additional information regarding the order may result in a cancellation process. Please confirm all the details of your order before you place it. If there is a problem when shipping an order, due to the error from buyer, we are not responsible for any loss of the shipment.

FREE SHIPPING
We provide free shipping cost, which is one of our services. Customer satisfaction is our top priority.
We will estimate the shipping time based on the time the item leaves the warehouse. Usually, the item will leave our warehouse in three business days (excluded weekend and holidays) after you place the order. While Keeponline247 works hard to ship every order as quickly as possible, items that are personalized, custom-configured, or more popular may have longer shipping times.
Occasionally, in the process of confirming the shipping and delivery time, we may encounter situations where we cannot continue to order due to low product availability. In these rare cases, we will inform customer of the new shipping and delivery time by messages.

OUR SHIPPING
All the packages will be ship out via USPS which is the only delivery service company we cooperate with for shipping guarantee. If you have any concerns about the shipment, please do not hesitate to contact our customer service, it would be our pleasure to help you.

NOTE: Please note that we DO NOT deliver to P.O. box addresses. Besides, for orders being shipped to the temporary address like hotels, we are NOT responsible for the cases of late delivery or lost packages when failing to receive the products.

TRACKING YOUR ORDER
There will a shipment status with tracking number on eBay when the item leaves our warehouse. The expected delivery time will be indicated as soon as the package leaves our warehouse. It will usually be in 5-7 days (excluded weekend and holidays), which depends on where you live as well.

Thank you for your reading, and hope we have opportunity to serve you.

PAYMENT METHOD
Please be aware that we only accept PayPal as our payment method.
The PayPal payment is easy and safe. Even if the other party does not have a PayPal account, as long as you have an email address, you can pay for the purchase through PayPal.
We consider that PayPal payment will be eligible for protection of seller. If your payment does not accord with this requirement, we will cancel your order and refund you full payment through the initial payment way you chose to use. Moreover, the refund process will take about 1 to 2 working days.
With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. If you do not have a PayPal account, you can still pay with your Credit / Debit Card. But it will be via PayPal ONLY.

NOTICE
We cannot modify any information of order such as address and telephone number. If you need to modify your order, we recommend you to cancel it first and then place another one. Please contact us with any questions, it will be our pleasure to help you and take your order again.

WE PROVIDE OUR CUSTOMERS WITH A 30-DAYS FREE RETURN POLICY
It is your right to return the item within 30 days after receiving it with unsatisfaction and any reasons. Please note that we only offer return service but not exchange. Besides, the product must not be used and must remain in its original condition with all the box and other related items.
The 30 days return with free shipping is our service to let you get the best shopping experience. To remind you, we may charge a restocking fee for refund, depending on the condition of the product we receive (missing, damaged or altered box, parts, accessories).

30-DAYS FREE RETURN PERIOD
The 30 days FREE return starting date is subject to the day when you received the item, depending on your order history on eBay or tracking status.

HOW TO START A RETURN
To make sure your return request corresponds to our policy and let the return process go well, please contact us first with details of reason for your return because all return requests must be pre-authorized by us. After your return request is confirmed, you will receive a prepaid shipping label and your return will be under processing.
Please ensure that you pack the return item well and with all the items you originally received. Please be mindful that we are not responsible for the missing package during return shipping. And we will need 1 to 2 working days (excluded weekend) to check the condition of return package.

HOW DO I GET A REFUND?
Refunds will be issued by using the initial payment method you chose to place order. The refund process will take 1 to 2 working days to be successful.

NOTICE: PLEASE DO NOT FORGET TO LOG OUT ‘’GOOGLE ACCOUNT’’
Please make sure to log out your Google account before returning the mobile device because it will be locked with your Google email address so that we cannot access the device. However, if this is the case, we reserve the right to refuse the return at any time because we need to charge a fee to hire a professional to remove your Google account.

Besides, this return policy can be modified without any extra notification.

WARRANTY POLICY
Our 12-Months Limited Warranty is a voluntary manufacturer’s warranty for brand new product, including cellphone, tablet or laptop, etc. For others products, it will depend on the product’s condition. The repair service of 12-months warranty will definitely be offered by original factory or direct supplier. The buyer has to pay the freight for returning back the malfunction product and we will send back the product to you for FREE after repairing done.

FREE MAINTENANCE PERIOD
The product warranty starting date is subject to the day when you received the item, depending on your order history on eBay or tracking status.

NON-WARRANTY SCOPE

1. Any modification, disassembly, or repair without original factory’s authorization.
2. Product damage caused by accidental or man-made behaviors, such as liquid damage, falling, input unsuitable voltage, excessive extrusion, main board deformation, etc. And other phenomena are also included, for example, the power adapter is damaged, cracked, broken or deformed, and the power cable is damaged, broken or bare.
3. The product is faulty or damaged because it is not installed, used, maintained, or kept in accordance with the instructions.
4. Faults or damage caused by factors of Force Majeure such as fire, earthquake, and flood.

REMINDER
When shipping your item, please ensure you are using appropriate protective packaging. Also, please be aware that we are not responsible for the missing package during shipping. After you send back the item, please provide us with your tracking number and the delivery service company. We recommend all the customer keep payment proof for shipping and the confirmation slip with tracking number by the shipping carrier until we receive your package.

KNOW US
Keeponline247 is an electronic products online store which has been servicing the mobile market for over 15 years.

We are committed to provide our customers with satisfied customer service and great shopping experience. We always KEEP ON LINE to serve you and help you for any questions. Also, we hope you can use our electronic products to KEEP ONLINE everywhere and anytime you want. Please feel free to contact us with any questions and any issues, it will be our pleasure to serve you.

Welcome to our store and we are here for you!