Shipping & Delivery

We are located in Cyprus and all items are send from Cyprus post service with tracking number so each customer can check where is the item that they order . This option is available on for the UK

http://ips.cypruspost.gov.cy/ipswebtrack/

Delivery within 1-2 weeks

For the International orders we use only TNT express service

Delivery within EU countries 1-4 days / Canada ~ USA 2-6 days / Russia 2-5 weeks / Australia / South Africa / Rest of the world 4-9 days .

For Russia TNT option is available only for business clients , residential delivery will be from Cyprus Post office  2-5 weeks delivery time .

https://www.tnt.com/express/en_cy/site/home.html

Buyers are responsible for applicable import custom duties/taxes.

If a parcel is un-deliverable due to incorrect address provided by buyer, any refund given will be net of postage. Please double check your shipping address before confirming your order.

Remote area service , this determined by postcode or town name . For this service an additional cost will be applied . You will inform for this before shipping .

If you make an order and you change your mind later , please inform us the soon as possible in order to cancel the shipping . Orders which are in process of delivery can not be cancel .

Your order will be dispatch in 2-3 working days

In order to give you the best delivery service , please feel free to provide us with your phone number in order ,  our b2c ( business to client ) interface contact you and arrange a better delivery service customise to your convenience .

For all data collected there should be a stated purpose and the purpose is to provide you with the best personal service .

Information collected by an individual cannot be disclosed to other organizations or individuals unless specifically authorized by law or by consent of the individual

Return Policy

We accepts returns with following policies:

  Returned items must be in unworn condition with the original box for the shoes and the tags in clothing and accessories to be eligible for a refund.

  If buyer receives an item which does not match the description on its ebay listing:

Our shop strives to provide the best service to our customers, but on rare occasions, it is possible that we make mistakes. We are sorry for it and are committed to fix it as fast as possible. Please contact us and we will give you information to return the shoes and we will pay for the shipping fees which incurs in the process.

  If buyer receives a correct item as described in the ebay listing, but buyer wants to change to a different size:

Please contact us and to check if we have other sizes in stock. If we do, we will be happy to exchange it for you. Please send back the shoes to us first. Buyer will be responsible for the shipping cost which incurs in the exchange process. If we do not have other sizes for you, we accept return. Please send back the shoes to us first. After we inspect the item and confirm it is still in unworn condition with original packaging, tags on clothes, we will refund full amount less shipping cost to you. In other words, buyer will be responsible for the shipping cost which incurs in the process.

  If buyer receives a correct item as described in the ebay listing, but buyer wants to return for other reasons.

Once in a while, we have buyers wanting to return items even though there are no problems with the items. We understand that there may be personal reasons and therefore we're willing to accept return. Please send back the items to us first. After we inspect the item and confirm it is still in pristine condition with original packaging, tags on clothes, we will refund full amount less shipping cost to you. In other words, buyer will be responsible for the shipping cost which incurs in the process.

Natural has established an excellent and trusted reputation for selling 100% authentic top brand name shoes and clothing  (Nike, Adidas, Puma, Freddy, ). We are located in Cyprus with our customers coming from worldwide. We are known for our 99.9% positive customer feedback, fast international delivery.

We have and will continue to strive to provide the best services to our customers. Please enjoy shopping at our store and we look forward to serving you. Your positive feedback is important for us