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To get in touch with the Sunrise Supermarket team, please use the eBay messaging system. Click below to send us a direct message.

We accept all major debit and credit cards. Payment can be made via

PayPal,

Bank transfer

Cash when collecting

All Payments will need to clear before products are shipped.

Sunrise Supermarket is here to provide a fast shipping service, purchases are dispatched the same day if bought before 2pm. We will endeavour to send all items even after this cut off time. Products are sent via Royal Mail or myHermes, as we sell various types of goods, their delivery costs and shipping time vary too, all of this information can be found on its eBay advertisement page.

Purchases are packed securely and safely to avoid damage to the product whilst in transit, however there are times where products can get lost and damaged. Our customers do not have to worry about this at all, as we will cover all costs to return the product and also replace the item right away.

We ask that you report it to us within 7 working days, If the items are visibly damaged on receipt, it's best to sign the courier's delivery note accordingly if applicable. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return delivery costs.

We know that you will be pleased with your purchases from Sunrise Supermarket, however, there may be occasions when you will need to return items to us.

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense

If any of your purchases develop a fault, aAll purchases are for UK base customers only, however we also provide services for eurpoean customers. Our products are covered by thend it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair.

if your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.

Sunrise Supermarket prides itself in providing a great customer buying experience. We see it paramount that all customers are satisfied with their purchase before any feedback is left. All issues are rectified to its highest degree and customers will definitely feel that they have been well looked after. We feel that quick communication with all our customers allows us to have that edge when it comes to great customer service. We make sure customers are not dissapointed and we go that extra mile in order to rectify any problems.

We focus on helping the customer get the best products at the best prices. Our dedication to ensuring our customers save time and money we at Sunrise Supermarket help the customers choose the right products, check availability, pricing, reviews and securely manage their own shopping experience. From log in to checkout, Sunrise Supermarket offers an empowering self service approach that keeps the customers coming back, again and again.