All items are dispatched from our warehouse in Melbourne, Australia.

Under normal conditions, delivery will take between 3 to 8 working days after dispatch, depending on your location. Remote areas will required longer delivery time. If you are given a tracking number, please use it to track the delivery status of your order.

We regret that our warehouse is not accessible to the public. As such, we do not offer a pick-up option.

We work with different courier partners to provide reasonable freight costs and quality service. The type of courier used is dependent upon size and weight of each item and the delivery location.

Some products may be dispatched in more than one carton.

We currently dispatch only to addresses within Australia.

We aim to dispatch all products within one working day after your full payment is made. If you need to cancel a purchase after the product has been dispatched, please note that additional postage fees may apply for re-delivery or re-direction requests.

If you change your mind about your purchase and wish to return the item after receiving it, please note that applicable freight fees will be deducted from your refund and a 10% re-stocking fee will apply.

Buyers must agree with the above postage and handling terms before purchase.

Bank transfer and all major credit cards through Paypal.

If you are making a bank transfer, please leave your exact eBay username as reference. Otherwise, your payment will not be identified and cleared.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ebay message.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.