Shipping and Delivery

We expect that you are excited about your purchase and want to receive your order as soon as possible.  We do our best to make this a reality, shipping most orders within 1-2 business days after purchase. Sometimes this is not always possible for various reasons, however we have a greater than 99% success rate at delivering within the estimated delivery period provided at checkout.

To avoid delays, please make sure you provide a valid delivery address and daytime contact phone number.  We may not be able to ship some orders to PO Boxes, especially if your order is large or heavy, in these instances a valid street address is required.

All orders are carefully packed and shipped with one of our preferred couriers.  Our couriers require the recipient’s daytime phone number for delivery.  All deliveries can only be made during business hours.

All shipments are tracked; you can view tracking information within your eBay Purchases page once the order has been processed and the tracking number assigned.

If purchasing multiple items, we recommend you use eBay’s ‘Add to Cart’ shopping method.  This allows your orders to be combined and will automatically apply any shipping discounts, if available.

Pickup and Order Collection

To offer the best pricing and service to our customers, Pickup and Order collection can not be offered due to logistical complications.

During checkout you will be able to pay for your order with either PayPal, Credit, Visa or Mastercard Debit cards at your preference.  For your security and peace of mind, all payments are managed and processed by eBay. Your account or card details are not seen by us.

If purchasing multiple items, we recommend you use eBay’s ‘Add to Cart’ shopping method.  This allows your orders to be combined, for a single payment and will automatically apply any shipping discounts, where available.

Naturally, should you have any issues with your purchase and payment we’re here to help where we can.

We understand that you may need to return something for several reasons.  Please use eBay messages to contact our team before sending anything back.

We offer returns for any reason for 30 days from purchase.

Items must be returned using our returns process, which will include a tracking number.  Returns shipped without using our process and tracking number risks the item not being received by us.  Returns not received will not qualify for replacement or refund.

All returns must be brand new, unused, never fitted, in their original packaging and must include All Parts, Accessories and Components.  Any return not meeting these conditions may delay or prohibit refund.

All orders leave our warehouse in brand new undamaged condition.  If your order arrives and appears to be damaged or missing parts, please contact us via eBay messages and send through photographs of any damage.  We will offer to replace the affected item/s (or if stocks are exhausted, arrange a return and refund).

All products are backed by a manufacturer’s warranty (except where indicated).  Warranty period and terms and conditions vary from product to product.  Should you experience a fault with your item, please contact us via eBay Messages so we can guide you through the correct process.

Your purchase automatically comes with protections under Australian Consumer Law that cannot be excluded.

What are your Business Hours?
We are here to help from 8:30am – 4:00pm Monday to Friday (Brisbane time).  We are closed Saturday, Sunday, and all public holidays (including all Queensland and Brisbane only holidays).

How do I get help?
For any questions, please message us through eBay. We respond to all enquiries with urgency during our operating hours of 8.30am to 4.00pm Monday to Friday (Brisbane time).

Is pick up available?
No. To be able to offer the best possible price and service, pickup and order collection can Not be offered due to logistical complications.

Do you offer combined postage discounts?
Please always use eBay’s‘ add to cart’ method when purchasing.  If there is a postage discount available, it will automatically apply it to your order total. If using the ‘add to cart’ method does not apply a discount on postage, no discount is available for the particular items to your area.  All freight costs are calculated on weight for combined postage orders. The shipping prices listed are as sharp as we can get them.

Why does the shipping price change when I try to complete my purchase?
When offering calculated shipping there are several reasons the shipping price may change during checkout.  This issue is due to a difference from where eBay thought it would be shipping to, verse a different address you are asking to be shipped to.  The most common cause is where a different post code has been entered into the freight calculator (under the ‘postage and payments’ tab), you are not logged in to your eBay account, or the selected delivery address is different to your default address.  Freight is calculated by eBay and eBay will calculate the costs to the postcode it has, or where none is known eBay displays the cheapest rate available (i.e. shipping to Brisbane). When you then log in to your eBay account and select a delivery address, eBay will calculate the correct costs to ship the order to your selected address. If you have any further queries, please let us know.

Will I receive a tax invoice with my purchase?
Yes, all our prices include GST. We are a registered Australian company, and we will email you a GST tax invoice with each order we ship. If you would like a paper invoice, please leave a request during checkout. Please contact us if one is not supplied with your order.

What is the warranty on your products?
All of our products carry a minimum of 12-month, or 20,000km warranty (except where indicated). If you have any warranty, or incorrect supply issues, please contact us and we will attend to it immediately.

How do I return my purchase?
We understand that you may need to return something for several reasons.  Please contact us via eBay messages before sending anything back. We offer returns for any reason for 30 days from purchase. Items must be returned using our returns process.  For more information, please see our returns policy tab, or contact us.

How am I refunded?
Refunds are made by returning the funds by the same method as the original payment was made.  Refunds are instantly removed from our accounts once issued.  Timing for receiving the funds in your account will depend on your funding method, your financial institution, their transaction timing and terms and conditions.  Please refer to your financial institution for further information on timing.