Saturn Bunk Bed | Triple Sleeper / Under Bed Storage | Single 3ft Soft Grey

If you have received your order, but have decided that it’s not quite what you were looking for, you can return the goods and receive a refund under the Distance Selling Regulations.

You will need to contact us within 30 days of receiving the goods if you wish to return your order. Simply let us know in writing by emailing us at with your order details and reason for returning.

Goods must be returned in their original packaging and in perfect condition.

1. Any goods which have been assembled cannot be returned.
2. Any goods that are not in their original packaging cannot be returned.

It is your responsibility to return the goods at your own cost using a courier of your choice. Alternatively, we can arrange a collection for you at a cost from £45 per item which will be deducted from your refund. If you wish to use your own courier, we will not be responsible for any damage or loss incurred.

Due to the nature of mattresses and their intimate nature, we do not accept mattresses back if the packaging has been removed.

We are not able to offer a refund or exchange for made-to-measure items such as divan bases and headboards in specific colours or fabrics unless they are faulty.

Exchanges

If you have ordered the incorrect item in error and wish to exchange your order, a charge of up to £45 will be incurred to cover the cost of the exchange.

Damages/Faults

We take great care in ensuring our products are packaged to the best standards possible, however in very rare instances items can get damaged in transit. Therefore, upon delivery please check each item thoroughly and refuse any damaged goods. It is important that you only sign for the delivery once you have thoroughly inspected the order.

If an item is damaged it must be signed for as damaged on the delivery note.

Please notify us within 48 hours of delivery of any damage to the goods, as we may not be in a position to exchange damaged items at a later time. Photographic evidence will be required in order to replace damaged parts. If you notice any damage after the order has been delivered, again you must report this to us within 48 hours of delivery.

Replacement parts are sent out free of charge once we have images of the damage and the part numbers required.

We understand how important delivery is to our customers, therefore we aim to provide the best service possible.

We deliver for FREE to most parts of the UK. We only charge for delivery to the most Northern parts of the UK, some areas of Wales and the Southern areas of England. Please see below for the list of chargeable postcodes.

Once your order has been dispatched, we will send you a message to confirm. If for any reason there is a delay with your order, we will contact you by phone or email with an earliest estimated delivery date. To ensure the delivery team can contact you please add a mobile and landline number to your order.

We use a variety of couriers to deliver our furniture depending on the size of the item. The standard delivery is a one-man delivery to the ground floor only. It is not the driver’s responsibility to take the delivery into your home, it is therefore advisable to make sure that there is adequate help to unload the delivery into your home. For larger items, your order will be delivered by a two-man courier to any room of your choice.

All orders will be delivered within 1 to 14 working days. We will deliver Monday to Friday between 7am and 8pm. Saturday delivery is also available at an extra cost. We will send you an email informing you of the delivery method (one-man or two-man) and a tracking number if applicable. In some cases, due to circumstances beyond our control delivery can take longer than we state. Delivery times are our best estimate and do not form part of a contract.

Please ensure there is someone at home to receive the delivery. Once the delivery has been booked in with you and you miss the agreed delivery date, we reserve the right to charge a minimum of £35 towards cost of the failed delivery. If for some reason you are unable to accept the delivery on the agreed date, you must inform us in advance so we can make alternative arrangements.

We take great care in ensuring our products are packaged to the best standards possible, however in very rare instances items can get damaged in transit. Therefore, upon delivery please check each item and refuse any damaged goods. It is important that you only sign for the delivery once you have thoroughly inspected the order. If you notice any damage, either sign as item damaged or refuse the delivery and contact us immediately. If you notice damage after the order has been delivered, you must report this to us within 48 hours of delivery.

When your order has been delivered please retain the original packaging until you are sure that you do not need to return the order for any reason.

Our delivery team only offer kerbside delivery for sofas and garden furniture therefore you will need to make your own arrangements for the items to be taken into your home.

Please note, currently we only deliver to Mainland UK. We do not deliver to the following locations: Northern Ireland, Isle of Wight, Isle of Man, Orkney Islands, Scottish Islands and the Channel Islands. We do not also deliver to the following postcodes: IV, KW, PA and PH.

We accept the following payment methods:

1. Paypal

2. Bank Transfer

3. Phone Orders

Payment must be received within 3 working days of making purchase on eBay otherwise your order will be cancelled.