We ship every item we sell super fast using USPS, FedEx or UPS. Every package is assigned a tracking number and is fully insured. Every order placed with Reef2Land has an eBay BEST 1-Day handling time. This means that every order placed with us will have a tracking number assigned by the end of the following business day (Monday-Friday). If for any reason your order goes out late we will DISCOUNT your next order with us. This is just part of great Customer Service to keep you shopping with us as your favorite Aquarium Supply store. Thank You, Reef2Land.

We accept returns within 90 days on items that are in the same condition they were purchased and shipped to you in – all returns must be new, unused, and unopened. We do not accept returns on items a customer has used or opened at all. In order to make a return you must contact us first. Any returns made without authorization from Reef2Land will be rejected and returned to the sender. We will not issue refunds for any items that are lost during shipping if a valid tracking number shows it was delivered. We reserve the right to choose the warehouse where any item you may purchase needs to be shipped back to. Once an item is opened or used it is then a Warranty related issue for the manufacturer. If you should have any issue(s) with the item you purchased we will be here to help you communicate with the manufacturer every step of the way. We do charge a restocking fee of 10% and require the buyer pays return shipping. People often ask “Why is there a restocking fee?” Most places charge a restocking fee to recover packaging and shipping getting the item to you in the first place.

We deduct the cost of shipping getting the item to you and all buyers must pay for return shipping on any item they wish to return.  

OUR Reef2Land Return Policy – You Must Contact Us Directly  

Our Return Policy is pretty standard for this industry. We will always work with any customer should you have any issues with your order. We would love to hear from you to address any of your concerns.  

At Reef2Land we are family owned and operated and have been since we opened our doors in 1988. We care about every person’s experience shopping with us. We strive for the quality of sales and not the quantity of sales. A small store shopping experience and taking care of every customer is what we are about. All 4 employees that work for Reef2Land do it because they love the hobby. Every employee here has their own family.  

PLEASE be aware of what you are purchasing. If you have any questions please ask. We want to make sure you purchase the right item(s) so you will not need to make a return. We have even added extended customer service hours and respond almost round the clock. Most people are amazed at how quickly we respond. You’re not going to ask a question Friday night and get a response Monday, that’s not how we do business. We want you to continue shopping with Reef2Land.  

Any item(s) that are damaged during shipping we also take care of. We will replace the item for you free of charge with the exact same item.  

We do not accept returns on items that can spoil, degrade, have the useable amount depleted, or deteriorate with use. These items are including but not limited to filter media, food, light bulbs, medication, additives, supplements, salt, test kits, so on and so forth. We do not accept returns due to "Upgraded Products" or "New Model Releases". What this means is if you purchase a product and then a new model comes out for that product we will not accept a return based on those circumstances. New models are constantly released all the time and we would lose a lot of money if we did returns due to this.  

Please contact us should you have any warranty or shipping issues. We will gladly address any concerns you might have about your purchase.  

We ask that any customer who is unsure of what they want to buy, or if that item will be the right fit for them, please contact us first and we will happily assist you in making the best decision for your tank. We do not accept returns at all due to “Buyer’s Remorse” or because you find it elsewhere cheaper. The aquarium industry simply is not trial and error to us and we will go out of our way to make sure you purchase the right item the first time by helping with any research you may be doing. Should you have questions about whether an item is right for your tank, we will be here to answer your questions at almost any time.  

We want to keep you shopping at Reef2Land for years to come. Should you have further questions please contact us.  

Thanks

In business since 1988, online since 2000, and on eBay since 2004 - Customer service is our #1 goal, check our feedback to see. Every customer's experience shopping at Reef2Land is what earned us the highest rating on eBay. No customer should have to wait 24 hours for a response. Whether it’s been a day or a year since you made your purchase we will respond as soon as possible to address any concerns you might have. We know the things we sell are being used on peoples' tanks, where they keep pets they are taking care of, and we treat your tank like we would any of our own tanks. Combined as a shop we have over 50+ years of reef keeping experience. The team members here are Sarah, Andrew, Turner and Jon. Jon, the owner, has 15+ years as a Marine Biologist and over 25+ years in the hobby. At Reef2Land we have extensive knowledge of every product we carry, as well as fish (such as behavior, feeding, and health), invertebrates, tank chemistry, tridacna clams, corals, lighting, filtration, and matters such as algae, diseases, and other problematic tank issues. If you should ever have any questions about your tank please contact us and we will do our best to assist you. Welcome to Reef2Land