Terms & Conditions of sale

Payment 

We are a VAT registered company and VAT receipts are available for all items upon request. 

Returns 

We accept the return of items sold subject to the guidelines set out by eBay in their Returns process, items must be returned in original condition with the packing slip. 

Please follow the eBay returns process by requesting a return as this automates the returns process.

Postage & Packing

1) We are always happy to combine postage and will offer discounts on multiple items wherever possible.

2) We reserve the right to use the most appropriate method of carriage for your delivery or to group multiple items into a single delivery.

3) Items will only be shipped to the address supplied by eBay, please ensure that the correct delivery address is selected as your delivery address when you pay for your item.

4) Shipping charges for larger & bulky items (including those offered with free shipping), exclude the Scottish Highlands, remote areas and all UK offshore destinations (including Northern Ireland) where the following surcharges may apply:

Scottish Highlands, Channel Islands & Northern Ireland       £10

(Postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE & all BT Postcodes)

Isle of Man and Isles of Scilly                                     £15

(Postcodes IM, TR21-25) 

International Customers 

1)We use several carriers including Parcelforce, FedEx, DHL & UPS for international shipments and reserve the right to use a carrier of our choice.

2) A contact telephone number is required for all international shipments so if you live outside the UK please provide us with a telephone number if there is not one on listed on your eBay account.

3) All major carriers charge may charge a ‘Remote Area Surcharge’ where they consider a location to be remote and we reserve the right to pass this charge on to our customers. Whilst you may not consider your location to be remote it is calculated as a distance from the nearest hub and it can include large parts of Scandinavia & Southern Europe.  The current Remote Area Surcharges are:

EU Countries:              £18

Rest of the World:       £15

If you think this may affect you please contact us for details.

4) European shipping rates for bulky items or those exceeding 2kgs exclude most destinations South/East of Poland including Albania, Belarus, Bosnia Herzegovina, Bulgaria, Croatia, Hungary, Kosovo, Latvia, Lithuania, Macedonia, Moldova, Montenegro, Romania, Russian Federation, Serbia, Slovakia, Slovenia & Ukraine. Please contact us for shipping rates to these destinations.

Condition & Serviceability

All items are sold as second user and ‘unfit for purpose’, we do not warrant that used items or new surplus items will perform to their original specifications and no warranty is given or implied. Our contracts may require us to remove certain labels, suppliers names and contract numbers may also be removed. Items may not comply with current safety standards and we recommend that buyers carry out an appropriate risk assessment before use.