Kronig Music is an emerging player in the Musical Instrument Accessories domain, based in Sydney, Australia with a clear mission:

• We offer a good range of value-for-money musical instrument accessories;
• Ship them fast; and
• Be fair in our business dealings.

You can be sure that our products are genuine as they are sourced direct from the manufacturer or through official Australian Distributors.

Kronig Music usually ships your order within 24 hours.

We use AustraliaPost Business service, offer an Express option and pride ourselves on being able to ship fast across Australia as we are are located within 5 km of Sydney Airport and other transport hubs.

Change of Mind within 30 days

If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return your items to us for a refund, exchange or credit provided that:

• The product is NOT in the exclusions list
• The product is in re-saleable condition and has not been used or damaged; and
• The packaging, all included accessories and manuals are returned with the item.

Items that have been opened may be accepted at our discretion, however a restocking fee may apply.

For "Change of Mind" returns, customers are responsible for all return freight.

Faulty Item within 30 days

If within 30 days of delivery, the product you have purchased exhibits a manufacturing fault that is covered by warranty, Kronig Music will replace the item immediately with a new one.

For "Faulty Item within 30 days", contact us to arrange return freight.

Faulty Item beyond 30 days

If the product you have purchased develops a manufacturing fault after 30 days and within the warranty period, Kronig Music will facilitate the repair or replacement under the warranty provided by the Australian distributor of that product.

Customers are responsible for all return freight and we will cover the freight costs of the repaired or replacement item.

Returns Exclusions

The following items are not covered by our faulty items returns policy:

1. Items that are not performing properly or damaged due to incorrect installation or use
2. Using the product for something other than its intended use
3. Items that are repaired or inspected by an unauthorised person
4. Damage or loss of the product in an accident, theft or fire

Some items cannot be returned under Change of Mind for health and hygiene reasons such as:

1. Woodwind instruments (e.g. recorders)
2. Ear plugs
3. Harmonicas
4. Unsealed headphones and microphones

Returns Policy Tips

When returning faulty items, please return them with full packaging to the best of your ability.

Kronig Music does not accept liability for goods damaged during a return, so pack your returned goods carefully. Always keep original boxes for your equipment so you can safely move or send your unit for repair. If you do need to send the unit back without the original packaging, make sure it is packed and padded securely as damage can occur to poorly packaged returns.

For returns, initial shipping fees are not refundable. We recommend that a reputable carrier with tracking and insurance is used to ensure that the item arrives back with us safely. In most cases, we can facilitate return freight through our carriers, the cost of which would be deducted from your refund or store credit.

Fair Use Policy

Our Returns Policy is not intended to be an unlimited "try before you buy" offer and we reserve the right to reject returns from individuals that have a history of repeated returns or abuse of this policy.

If a return is approved and upon receipt by Kronig Music the items are deemed to not meet the return conditions, we reserve the right to charge a restocking fee of up to 25% of the original selling price.