Definitive Technology Mythos Five

Intro

Hi there, and thanks for checking out one of my items! As a personal seller taking some time off work to catch up on listing or donating items that have accumulated over the years, here's the good, the bad, and the ugly about what you can expect from me... and what I expect from you (a.k.a. the fine print).

Buying

First, every item listed has been tested, its serial number has been logged, and it has been packaged, weighed, and measured for quick and accurate shipping. Therefore, your item should ship within hours if not minutes of receiving payment, and you'll receive your tracking information right away. Additionally, because I include actual weights and dimensions in my listings, the shipping cost you see here is the actual shipping cost I will incur based on your zip code and shipping method.

Second, your feedback is very important to me, so after you receive your item, please take a moment to leave positive feedback for me. Once received, I will immediately do the same for you. My goal is to satisfy every buyer, so if you have an issue with an item, please reach out and give me a chance to resolve it before requesting a return or leaving negative feedback. You're also welcome to use my contact info to ask any initial support questions you might have. Just don't abuse the offer. ;)

Returning

Now for the hard part. I hope my feedback speaks for itself and this upfront honesty doesn't deter you, but as a small-time seller of personal items, know that I simply don't have the pockets or workforce of Amazon or other large retailers to absorb the time and costs of a liberal return policy, often with buyers who abuse the system or treat products and packaging carelessly.

Therefore, please understand when I acknowledge that I've grown more pedantic about returns over the years, and when I ask that you please do your homework and ask questions before buying, don't expect a free and easy return with no questions asked, and please make your purchase as though all sales are final, even though I certainly consider the following exceptions:

1)    Justifiable Returns:  If there's an unexpected issue with your item and you've reached out to me for help and we can't resolve the issue together, I will provide you with a prepaid return shipping label to send the item back to me. Upon receipt of the return, I will test and inspect the item to confirm its issue aligns with the reason provided for its return and to ensure it isn't a fraudulent return (see #3 below). If everything checks out, you'll receive a full refund, including your original shipping costs. If the issue or condition of the item does not align with the reason provided for the return, both your original and return shipping costs will be deducted from your refund, as well as any appropriate restocking fee if the condition of the item or its packaging is notably degraded from the condition sold. Note that if you have provided an inaccurate reason for your return, you will be reported to eBay.

2)   Optional Returns:  If you've simply changed your mind, didn't do your homework before buying, etc., I may still accept your return as long as you've reached out to me first, agreed to pay return shipping costs, accepted that original shipping costs will be deducted from your refund, and assured me that the same item with all of its original packaging will be received back in the condition sold. Upon receipt of your return, I will test and inspect the item and its packaging to evaluate their condition and ensure it isn't a fraudulent return (see #3 below). If everything checks out, you'll receive the refund we agreed to before you returned the item. If the condition of any part of the item or its packaging is notably degraded or missing, I will deduct an appropriately stiff restocking fee, because I'm picky about my stuff. If you aren't comfortable with the deduction, I can return the item back to you at your expense.

3)   Fraudulent Returns:  As someone who's been burned too many times by switcheroos and other creative ways of abusing the system, my tracking process has become painfully detailed to prevent such attempts. First, know that every item listed has been owned within my family unless noted otherwise, and yet where possible, every item is retested before being packaged to sell. Therefore, the likelihood of experiencing a legitimate issue with my items is minimal. As part of this process, all components are cataloged by recording their serial number, or for items without a serial number, a subtle identifier is placed somewhere discrete within the item and photographed, so that if it the item is returned, I can verify it is the same item sold. If a different item is received, no refund will be issued at all, and you will be reported to eBay for collection of return shipping costs and to flag you for the protection of future sellers.

Summary

In a nutshell, you can expect to receive items that meet or exceed their description, with top-notch service before and after the sale. In exchange, I ask for quick payment, effective communication, positive feedback, and personable respect for my items and the capacity in which I am selling and supporting them. And though I can't afford to promise you easy returns or years of support, I CAN make sure your initial satisfaction is everything it should be, so please buy with confidence!