About Us
1.All items are checked before dispatch and are carefully hand-packed by our in-house team.
2.We always taking great care packaging every item to ensure safe and perfect condition to you.
3.We will make every effort to prevent damage in transit.
Payment
1.We ONLY accept PayPal and ship item(s) to PayPal's verified address ONLY.
2.Our prices do NOT include any customs duty or tax.
3.Payment must be made within 7 days after you win the auction. Non-Paying bidders will be reported
4.Non-Paying bidders will be reported.
5.No other payment method will be acceptable.
6.Payment must be made within 7 days.
Shipping
1. All orders will be shipped within 2-3 business days once we have all requested details & cleared payment.
2. For large and bulky items, Parcel Locker or Post office related address are not accepted, residential address will be required.
3. We only use Australia Post, not accept Fastway and other courier services.
4. If buyer is unavailable at the time of delivery, Please kindly get in touch with the post office or pick up your parcel by yourself.
5. We deliver Australia wide. However, for large and bulky items although it is free shipping listed, surcharge may still apply for remote and rural areas. Please read the description before purchase.
6.Note: we will be shipped within 4~6 business days if in busy season, from September to November.
Packaging:
1.All items are checked before dispatch and are carefully hand-packed by our in-house team.
2.We always taking great care packaging every item to ensure safe & perfect condition to you.
3.We will make every effort to prevent damage in transit.
Returns
Return
1. When you receive your purchase if you are not 100% satisfied, please let us know the Detailed Problem,We will give you a 100% satisfactory solution
2. If you received an incorrect, damaged, defective, or item not as described, contact us for a partial/full refund or replacement on our cost.
3. If you want to return the item,please contact us within 14 days after package received .Return products must also be in its original condition: including box, packaging and all other accessories. Returns that are a result of customer error will be subject to an actual shipping fee deduction from the refund.
4. Buyer should pay for the return shipping fee if All NON-Seller Mistake returns for refund . (E.g. you brought wrong size or wrong item).
5. Please make sure the item have NO man-made sabotage. If you broken it , please NOTE that the shipping and handling fee will not be refunded, Buyers are responsible for the postal cost of returning the items
Items returned must be in the same condition that they were received.
How to return1. Please contact us for Return Merchant Authorization Number (RMA) and return address .
2. Shipping back the package . The RMA# must be clearly written on the return package ,Otherwise the package will be refused.
3. Mail us the return tracking number.
4. All returns will be inspected prior to a credit being issued.
Contact Us
1. We hope to give you a positive eBay experience by working hard, and we expect to receive a positive feedback and Detailed Selling Rating (DSR) of 5 Rating in all of the feedback categories from the buyer upon receiving the item .
2. Communication is the best way to solve problem.Thank you for your understanding.
