1. If you don't know much about this machine and haven't used such a machine before, please kindly contact me before buying.
2. Our team is in China, we provide technical support from 9:00 am-6:00 pm （PST 5:00 pm - 2:00 am）from Monday to Friday
Payment should be completed within 48 hours. Or unpaid disputes will be filed for closing.
🔔Please note that all returns must be pre-approved by us. Unauthorized returns will not be accepted. If you need to return it, please check twice to confirm the item does not work and contact our customer service representative, let us know the detailed problem and send us some pictures for confirmation.
🔔We ONLY accept returns with the original package and without ink-damaged. If the return is not made by our requirements and the returned machine is seriously damaged, we will NOT REFUND.
Warranty
1. Warranty Coverage
1.1 Mainboard
a. The mainboard for the dual-head printer is not covered by warranty. Customers may send them in for repairs at their own expense.
b. Mainboard for single-head printer is covered by a 3-month warranty period since printer purchase. Within this warranty period, you are eligible for one replacement.
1.2. Print Head and Related Components
No warranty is provided for print heads or components that may be damaged due to contact with ink. However, after warranty registration, the following printheads are covered by a 3-month warranty period since printer purchase, limited to one replacement: (L1800, R1390, L800, L805, TX800, XP600).
1.3 Warranty for Other Accessories
Other accessories are covered by a 12-month warranty period since the printer purchase.
1.4 Disclaimer
a. The warranty for the ink-contact components requires the printer to exclusively use Procolored inks. Warranty coverage does not include the printhead blockage resulting from the use of inks from other brands.
b. The damage must not be caused by user negligence or misuse.
c. The damage must be confirmed by our customer service team or engineers as non-user-induced.
2. Warranty Costs
If the component within the warranty period is damaged within one month of printer receiving, we will bear the cost of the component and cover the shipping fees. For damage reported after one month of printer receipt, we will cover the cost of the component but will not cover the shipping fees.
