Problem description: Liquid damaged
Symptoms & Reasons for the fault:
Any problem due to your device being liquid damaged, such as speaker, MIC, Power button, Volume button not working or draining battery faster than usual.
Typically, customers say that the device has suffered liquid damage for a variety of reasons, including but not limited to children putting it in their mouths, spilling tea or coffee, putting perfume or other substances in the same bag as the device, splashing in the swimming pool. , We even get cases, splashing in the toilet, etc.
Most devices have internal indicators that show that the device has liquid damage, or sometimes you can see external symptoms such as foggy camera glass etc.
Process time: 0-5 Days. (except weekends & public holidays)
How does it work?
Purchase our service and receive a simple eBay message with your job reference number
We ask that you provide basic information to inform you about the repair.
You will also receive our mailing address where you should send your device.
Simply post it to us & we will fix it, test it and post it back to you.
Is there another, Easier way?
1. You can buy our Add-on Managed Postal Repair Service & We send packaging, label, bubble wrap & Sellotape, and we arrange special delivery on both sides to get your devices collected and delivered back to you securely.
2. We can book you in for a Walk-in Repair (Subject to availability)
3. In certain areas we have Collect Fix & Deliver Service which is a same days service.
Why choose us from all other sellers?
We are based in Birmingham, UK & we offer professional gadget repair service.
These are a few reasons
Being part of three best rated
Over a decade of expertise
The quality parts we use in our repairs
Every repair carries a 12-month warranty
Repairs are data safe (unless mentioned)
Face ID touch ID security is ensured
Over 500 google Trustpilot reviews
Fast repair service at no extra cost
Multiple repair centres in Birmingham
Call-out repair service across West Midlands.
Q1: Which Gadgets can you repair?
A: At the Moment we Fix Phones, Tablets / iPads, Laptops / Macbooks, PC / iMac, Gaming Consoles, Smartwatches & Sat Navs.
Q2: How long does a simple repair take?
A: Example of a simple repair where if you were to post your iPhone X to us after purchasing service at 5pm, we should receive it next day morning 11am, and in that case your phone will be fixed same day and dispatched later on same evening, and it should be delivered to you next morning, so that works out 48 hours repair.
At some jobs as well, peak times of ours, it can take longer than this.
Q3: How long warranty you provide with repairs?
We provide a 6 months no quibble warranty! As long your device is not broken, liquid damaged or abused, or not tempered by anyone after our repair, then it's free of charge to look after it again for free we even pay for the return post however you will need to follow the warranty claim procedure.
Q4: Do you delete my data during the repair process?
No, we never delete any data from any device unless we ask for your permissions where it involves software repair etc.
Q5: Do I need to make backup of my device?
It's good habit to have backup of your files, however 99% of our repair services are data safe, and you don't need to back up or reset your device prior to repair service.
Q6: Will my device kept safe during repair process?
Sure 100% we look after your devices & always handle them with care, all our staff is trained to handle devices with care and we have enough means to keep your device protected, such as we use bubble wrap bags to store the devices whilst they are with us.
Also, we Make Videos & Photo evidence of all the devices we receive before and after to avoid any misunderstanding
Q7: What type of Parts do you use for the repair?
We always use the best available quality parts for the repairs, the screen we use for iPhone at the moment are called NCC Prime screens, and they are one of the best quality screens available in the market!
Q8: What is your Message response time?
Our working hours are Mon-Fri 10am-4pm and our response time is anything between 2hours-12hours, as we do receive a lot of queries.
So please don't expect us to answer your questions in real time, Postal repair service queries are only dealt via eBay messages, so please stick with this method only, don't call us regarding eBay postal repair service as all records are kept on secure eBay computer for everyone's safety.
Q9: Which other type of repairs can you do on a phone?
Whatever you can think and whatever is needed on new and old phones we are confident to fix it all, it all depends on availability of the parts.
Q10: Please Explain no fix no fee?
Our no fix no fee policy is very simple , if we are unable to fix your device we will not charge for the diagnostic we will return your device and refund all your funds except the fixed postage cost of £5.00 if we post it using Tracked24 Delivery service or £10 if we post your item
using special delivery!
Q11: Why Postal Repair Service is cheaper then Walk-in Repair?
Postal Service is easier for us, hence why we are offering very cheap prices to you. We can fix many devices if we don't have to see our customers face to face as Booking jobs and dealing with customers consume a lot of professional time, We urge you to use postal service however if you want to upgrade your Postal repair service to Walk-in Repair then there's a charge for it.
Q12: What if I am not happy with repair or if I have a problem with repair?
We are here to help with any complication and as it's our full time job, and we do have customer concerns and surely every opinion of our customers is given value, and we try our best to solve any matter in its best possible manner.
So if you have any problem please contact us using eBay message, we suggest not to open any dispute with eBay unless you have no solution via our communication.
Q13: What if you damage my device during the process of repair?
For example, if the screen was working on your device, and we attempt to change the charging port and if we break the screen we will change the screen for free. However, if your device has received a previous impact, and it stops in our possession, then that's not covered.
Q14: Will I get notification of Non-Genuine screen / Battery Camera in the setting of my iPhone?
With iPhone 11 onwards you will get message in the setting that screen / battery / camera is not genuine, fact behind that is simple first the screen we fit is not genuine and 2nd it's Apple's software that detects any replacement part as no genuine.
Q15: What is warranty claim procedure?
Even after breaking screens or parts that were fitted by us many customers tried to misuse warranty and for this reason we ask to send photos of your item before you can actually post the item to us, because 8/10 warranty claim we received in the past were failed as problem was caused by the consumer, ready why we don't have legit claims coming through because we use the best quality parts and all items we supply and fit are the best available quality, and they all are tested & the skills our Technicians have are exceptional.
Q16: Why my phone says unavailable after repair?
When the LCD screen / touch screen is broken your device have the issue called ghost touching, and it starts touching screen and puts random passwords in a very fast manner, most of the time you can't even see the screen, and it disables your phone for a few hours or even completely unavailable if that is the case you will need to check any options with Apple or you will need to restore your phone using iTunes or you can buy an add-on from us, and we can help you to sort that problem.
Q17: Is my item insured against loss?
Whilst you post an item to us, it should be covered by postal service you use and when we post it back it is covered by postal service we use, per your choice of postal service either way its insurance coverage all depends.
Q18: What are Repair Add-ons?
Repair Add-on Means you have purchased a service from us, and your device has got multiple issues, and you are purchasing Extra Services ( Add-on ) to be added with your main order.
Q19: Will Repair Add-ons change the process time of repair?
Yes each Add-on has got it's process time mentioned in it's description please add that process time with your regular order time.
Q20: Will my phone stay waterproof or water resistance after repair?
We received all day devices that are being liquid damaged, and we don't think apple made any good solution on most of their phones for being waterproof or water resistance on some good level, so we don't have any certification however we always use water resistance tape on our repair.
Q21: Do you need my password to repair the device?
No, we don't need password to repair your device however before repairing the device and after repairing the device we check some general functionalities such as camera speaker charging wireless charging etc, and it's easier to check those items if we have password.
Otherwise, sometime it will consume longer time and hassle to rectify those issues if we don't have password.
Q22: Why do you have negative feedbacks on your eBay account?
We sell rare & ultra-rare batteries of Phones and those phones are really hard to deal with we are talking about very old phones from 1998 to 2005 Era and most of the phones now are dead and when customer's ordering batteries they and they are not satisfied with their performance then they leave negative feedbacks, however you won't find any Negative feedback related to our repair services.
Q23: I can't find my device in your listings, what to do?
Simply drop us a line of message on eBay, and we should get back to you with a solution.
Other Services that are available for purchase
Audio Management issue Speaker Greyed out on Apple iPhone Models Repair Service
Battery is not Charging & Stuck on 1% Takes ages to charge Repair Service for Apple iPhone Models
Brand New Battery Supplied and fitted with Health Options still working for Apple iPhone Models
Broken SIM Reader Repair Repalcement Service for Apple iPhone Devices
Charging port repair Charging Port Replacement Service for Apple iPhone Models
Dead No Power Liquid Damaged Water Damaged Repair Service for Apple iPhone Models
DIM Light Backlight issue Bright light from one side Repair Service for Apple iPhone Models
FACE ID Repair Repalcement Service , Faulty flex or Projector Not working after repair for Apple iPhone
Faulty Earspeaker Ringer Loudspeaker Mic Repair Repalcement Service for Apple iPhone Models
Front Camera Repalcement Service Face ID Still working after repair for Apple iPhone Models
High Quality Battery Replacement service Suppplied and Fitted Repair Service for Apple iPhone Models
iPhone Failed to Update or Restore or Stuck on Apple logo or Recovery Repair Service for Apple iPhone Models
iPhone Panic Attack Restarting after 3 Minutes when using Repair Service for Apple iPhone Devices
Jammed Stuck SIM Card Removal Service Repair Service for Apple iPhone Models
Laser Machine Method New Back Glass Replacement Service for Apple iPhone Models
Dead No Power Stuck in Recovery Sudden Death Blank Screen Repair service for Apple iPhone devices
Mega Camera SET Rear Camera Replacement Service for Apple iPhone Models
Power Button Voulme buttons Vibrator Buttons or Wireless Charging NFC not working Repair Service for Apple
Repair Service for Unavailable Devices Software Restore or Update Repair Service for Apple iPhone
Speaker Loudspeaker Mic Charging Port Cleaning Repair Service for Apple iPhone Models
Touch Screen not working after New Screen fitting Touch Repair on Motherboard for Apple iPhone devices
Triangle Mark on Service Bars No Signals Lost IMEI Baseband Repair for Apple iPhone Models
Unable to Switch on WIFI or Bluetooth Including GPS BT or WIFI Problems Repair Service for Apple
Unlock Service to use your phone abroad and on all different Networks Unlock from EE Vodafone o2 UK ETC
iPhone Takes Ages to come on if it's dead & not saving charge or draing battery fast Repair Service
Frequently Asked Questions
Q1: Which Gadgets can you repair?
A: At the Moment we Fix Phones, Tablets / iPads, Laptops / Macbooks, PC / iMac, Gaming Consoles, Smartwatches & Sat Navs.
Q2: How long does a simple repair take?
A: Example of a simple repair where if you were to post your iPhone X to us after purchasing service at 5pm, we should receive it next day morning 11am, and in that case your phone will be fixed same day and dispatched later on same evening, and it should be delivered to you next morning, so that works out 48 hours repair.
At some jobs as well, peak times of ours, it can take longer than this.
Q3: How long warranty you provide with repairs?
We provide a 6 months no quibble warranty! As long your device is not broken, liquid damaged or abused, or not tempered by anyone after our repair, then it's free of charge to look after it again for free we even pay for the return post however you will need to follow the warranty claim procedure.
Q4: Do you delete my data during the repair process?
No, we never delete any data from any device unless we ask for your permissions where it involves software repair etc.
Q5: Do I need to make backup of my device?
It's good habit to have backup of your files, however 99% of our repair services are data safe, and you don't need to back up or reset your device prior to repair service.
Q6: Will my device kept safe during repair process?
Sure 100% we look after your devices & always handle them with care, all our staff is trained to handle devices with care and we have enough means to keep your device protected, such as we use bubble wrap bags to store the devices whilst they are with us.
Also, we Make Videos & Photo evidence of all the devices we receive before and after to avoid any misunderstanding
Q7: What type of Parts do you use for the repair?
We always use the best available quality parts for the repairs, the screen we use for iPhone at the moment are called NCC Prime screens, and they are one of the best quality screens available in the market!
Q8: What is your Message response time?
Our working hours are Mon-Fri 10am-4pm and our response time is anything between 2hours-12hours, as we do receive a lot of queries.
So please don't expect us to answer your questions in real time, Postal repair service queries are only dealt via eBay messages, so please stick with this method only, don't call us regarding eBay postal repair service as all records are kept on secure eBay computer for everyone's safety.
Q9: Which other type of repairs can you do on a phone?
Whatever you can think and whatever is needed on new and old phones we are confident to fix it all, it all depends on availability of the parts.
Q10: Please Explain no fix no fee?
Our no fix no fee policy is very simple , if we are unable to fix your device we will not charge for the diagnostic we will return your device and refund all your funds except the fixed postage cost of £5.00 if we post it using Tracked24 Delivery service or £10 if we post your item
using special delivery!
Q11: Why Postal Repair Service is cheaper then Walk-in Repair?
Postal Service is easier for us, hence why we are offering very cheap prices to you. We can fix many devices if we don't have to see our customers face to face as Booking jobs and dealing with customers consume a lot of professional time, We urge you to use postal service however if you want to upgrade your Postal repair service to Walk-in Repair then there's a charge for it.
Q12: What if I am not happy with repair or if I have a problem with repair?
We are here to help with any complication and as it's our full time job, and we do have customer concerns and surely every opinion of our customers is given value, and we try our best to solve any matter in its best possible manner.
So if you have any problem please contact us using eBay message, we suggest not to open any dispute with eBay unless you have no solution via our communication.
Q13: What if you damage my device during the process of repair?
For example, if the screen was working on your device, and we attempt to change the charging port and if we break the screen we will change the screen for free. However, if your device has received a previous impact, and it stops in our possession, then that's not covered.
Q14: Will I get notification of Non-Genuine screen / Battery Camera in the setting of my iPhone?
With iPhone 11 onwards you will get message in the setting that screen / battery / camera is not genuine, fact behind that is simple first the screen we fit is not genuine and 2nd it's Apple's software that detects any replacement part as no genuine.
Q15: What is warranty claim procedure?
Even after breaking screens or parts that were fitted by us many customers tried to misuse warranty and for this reason we ask to send photos of your item before you can actually post the item to us, because 8/10 warranty claim we received in the past were failed as problem was caused by the consumer, ready why we don't have legit claims coming through because we use the best quality parts and all items we supply and fit are the best available quality, and they all are tested & the skills our Technicians have are exceptional.
Q16: Why my phone says unavailable after repair?
When the LCD screen / touch screen is broken your device have the issue called ghost touching, and it starts touching screen and puts random passwords in a very fast manner, most of the time you can't even see the screen, and it disables your phone for a few hours or even completely unavailable if that is the case you will need to check any options with Apple or you will need to restore your phone using iTunes or you can buy an add-on from us, and we can help you to sort that problem.
Q17: Is my item insured against loss?
Whilst you post an item to us, it should be covered by postal service you use and when we post it back it is covered by postal service we use, per your choice of postal service either way its insurance coverage all depends.
Q18: What are Repair Add-ons?
Repair Add-on Means you have purchased a service from us, and your device has got multiple issues, and you are purchasing Extra Services ( Add-on ) to be added with your main order.
Q19: Will Repair Add-ons change the process time of repair?
Yes each Add-on has got it's process time mentioned in it's description please add that process time with your regular order time.
Q20: Will my phone stay waterproof or water resistance after repair?
We received all day devices that are being liquid damaged, and we don't think apple made any good solution on most of their phones for being waterproof or water resistance on some good level, so we don't have any certification however we always use water resistance tape on our repair.
Q21: Do you need my password to repair the device?
No, we don't need password to repair your device however before repairing the device and after repairing the device we check some general functionalities such as camera speaker charging wireless charging etc, and it's easier to check those items if we have password.
Otherwise, sometime it will consume longer time and hassle to rectify those issues if we don't have password.
Q22: Why do you have negative feedbacks on your eBay account?
We sell rare & ultra-rare batteries of Phones and those phones are really hard to deal with we are talking about very old phones from 1998 to 2005 Era and most of the phones now are dead and when customer's ordering batteries they and they are not satisfied with their performance then they leave negative feedbacks, however you won't find any Negative feedback related to our repair services.
Q23: I can't find my device in your listings, what to do?
Simply drop us a line of message on eBay, and we should get back to you with a solution.