We accept PayPal payments only.
6% Sales Tax for VA residents.
We ship Monday through Friday via USPS First Class/Priority Mail, UPS Ground and FedEx to the lower 48 states. We ship to Hawaii and Alaska via USPS only.
If you are not 100% satisfied with your purchase, you can return the product for a refund or exchange. Any product you return MUST be in the same condition you received it and in the original packaging. Please keep the receipt.
You can return a product for up to 30 days from the date you purchased it.
For Our Custom Name Collars: Any returned name tag collars or leads that have a custom name tag, the refund will have $2.00 deducted from the refund total for each tag, as these are not reusable.
Collar Orders: If the collar is worn or cut a refund will not be issued.
Used:
Any used equipment, unless otherwise stated in the listing, comes with a 30 day warranty. "Used" means it has been used by a consumer, returned to us for various reason(s); we test, clean, reassemble if necessary and resell the item with a 30 day warranty.
Refurbished:
Any Refurbished equipment comes with a 90 day warranty, unless otherwise stated in the listing. These Items have been refurbished by the manufacturer back to new working condition.
Broke:
Any equipment sold under the condition of broken is not eligible for returns. These items are sold for parts only. Broken items are the only items that we do not offer a return service.
New Products
Warranty is based on the guidelines of the manufacturer, please see below for specific manufacturer warranty terms.
Garmin:
We are Authorized Garmin Dealers and we will follow/honor Garmin's warranty program and therefor you can contact us for any equipment purchased through us.
Perimeter Technologies:
We are Authorized Dealers. We are only allowed to offer a 30 day return policy. For any manufacturer issues after 30 days you will need to contact Perimeter Technologies directly.
Pet Safe:
We are Authorized Dealers. We are only allowed to offer a 30 day return policy. Any manufacturer issues after 30 days you will need to contact Pet Safe directly.
Dogtra:
We are Authorized Dealers. We are only allowed to offer a 30 day return policy. Any manufacturer issues after 30 days you will need to contact Dogtra directly.
E-Collar Technologies:
We are Authorized Dealers. We are only allowed to offer a 30 day return policy. Any manufacturer issues after 30 days you will need to contact E-Collar Technologies directly.
DT Systems:
We are Authorized Dealers. We are only allowed to offer a 30 day return policy. Any manufacturer issues after 30 days you will need to contact Dogtra directly.
