Why Buy From Secret Compass?

First and foremost, we are customers ourselves. Every customer in the world knows how important it is that items are packaged carefully and shipped immediately - particularly with high-end, expensive items.

Second, we are Authorized Dealers for all our brands, with first-hand experience with every product we sell. Be it music equipment, collectibles, or computer related items, we know all our products inside and out and can give you the best support possible with the full backing of the manufacturer.

If you want a smooth transaction from a company that is considered by many customers to be one of the most trusted sellers online, buy from Secret Compass.

If you want prompt shipping and steady communication from a competent team that will go the extra distance, buy from Secret Compass.

We are here to help you get what you want at a fair price, without hassle. ALWAYS CHECK FEEDBACK - you get what you pay for. Saving a few extra bucks could mean that you will not get exactly what you want, or not get it at all. Please check our feedback to see what other Ebayers are saying about our conduct and service.

Thank you for your attention!

Pre-Sales: For pre-sales on items that are currently in production by this same manufacturer, please see our presale listings, which are only available through our website!

Shipping / Handling: Winning bidder agrees to pay shipping and handling calculated at checkout. This cost is determined by item weight and shipping distance, and is in addition to the winning bid. This includes insurance covering loss or damage of the item during transit. We reserve the right to ship direct to you from the manufacturer at our discretion. We ship worldwide! Please contact us for information on shipping or Customs - We specialize in International Shipping - Please see positive feedback from other International Bidders! NOTE: We have no control of delays associated with the Christmas shopping season or any other delays that might result in your package arriving late. There are guaranteed shipping services available, please contact us prior to buying. If you do not arrange for a guaranteed delivery date, then we cannot and will not be held responsible for delays associated with delivery.

Shipping for US Customers: Depending on the item for sale, we ship using USPS First Class, USPS Priority Mail with Delivery Confirmation, Fedex Ground, and UPS Ground. We can upgrade to faster services upon request. At our discretion, any order valued at over $200 or heavier than 4 pounds may be shipped via UPS or Fedex Ground and may require an adult signature. UPS and Fedex will not deliver to a PO Box. If you cannot provide a physical address, then we can upgrade you to USPS Priority, but this will cost more. Please ask prior to purchasing. Your tracking number will be uploaded to the eBay transaction page, and it is your responsibility as the buyer to track your package(s) until they arrive. Please contact us if you do not receive your tracking number. If you have not received your package within a reasonable time frame or if you are having any trouble, please contact us as soon as possible.

Items marked "Free Shipping": If the item includes free shipping, free shipping applies to the continental 48 states of the USA only. This does not include HI, AK, Guam, PR, Virgin Islands, APO, FPO or any other US territory. At our discretion, there may be additional charges for shipping, and if so we will require you to pay these additional charges before we ship your item. If you have a USA address and do not live in the continental 48 states please contact us and ask about possible additional charges.

Shipping for International Customers: We use First Class, USPS Priority, USPS Express (EMS), and occasionally Fedex International (with oversized packages) to ship your order, and all of these services include tracking/insurance. Your tracking number will be uploaded to the transaction on eBay and it is your responsibility as a customer to track your package(s) until they arrive. For packages to ship from the USA to your country, it normally takes 15-21 days for First Class, 7-14 days for Priority, 3-7 days for Express, and 3-5 days with Fedex International.

Shipping for Best Offers: On Best Offers, we determine our decisions (accept or counteroffer) based on a number of factors including shipping and the address we assume we are shipping to, based on the Best Offer. If a buyer changes addresses after we have accepted a Best Offer, we reserve the right to add shipping costs, or cancel the transaction altogether.

Customs: Please note that import customs duties, taxes and charges (VAT) may be assessed and are not included in the item price or shipping charges. We have no control over these taxes and they are the buyer's responsibility to pay. Please check with your country's customs office to determine what these additional costs will be prior to buying. If you refuse to pay the taxes assessed on your package, and the package is returned to us, you are responsible for all shipping charges, both ways, plus a 15% restocking fee. Delays can happen in customs - sometimes hours, sometimes days. We have no control and cannot be held responsible for delays in your country's customs department. NOTE: Certain international customs departments have restrictions on replicas of blasters, guns, knives, and swords. Please verify with your respective customs departments to see if items like this can be shipped to your country. This is your responsibility - we cannot and will not be held responsible for items like this seized in foreign customs departments.

Packaging: We are committed to getting new merchandise to you in the best possible condition. We doublebox all small to medium sized items that come out of master cartons, meaning that we will take the factory provided shipping box and add that to another box to protect it. Due to size restrictions, we cannot doublebox oversized items such as premium sized statues and larger (generally quarter-scale and up), but we can wrap the original box(s) in protective plastic when it ships to you. This requires time and materials, so it's an added cost. Contact us BEFORE BUYING to get a quote on the costs regarding this additional service. Please keep in mind that the boxes on larger items show signs of being shipped at least once.

Payment: We accept payment in these forms: Paypal, VISA, Mastercard, Discover, and American Express. Direct payments using a credit card can be processed via email or over the phone. Please email with any questions about payment.

Terms of Sale: Immediate payment is required to purchase a product. All orders usually ship within 24 - 48 hours (See item description for possible variations!) Please ask any / all questions before you commit to buy.

Customer Service: We pride ourselves on customer service. If you have any questions before or after your order, please feel free to email us with any questions or concerns during normal business hours (8 am to 5 pm M-F). WE ANSWER ALL EMAILS. If you do not hear back from us within a reasonable time frame, we did not receive your e-mail or you did not receive our answer. This sometimes happens due to junk filters, spam control, and/or ISP/server issues. Please e-mail us from a different e-mail account or feel free to call us, all our contact information is available to all winning bidders.

Defective, Damaged, Lost or Stolen items: We are Authorized Dealers of ALL the items we sell, and that means service before, during, and after the sale. If you buy through us, you are entitled to all the guarantees / warranties we get as Authorized Dealers. If the order we ship to you arrives defective, damaged, or is lost/stolen, we will have this replaced or repaired FREE OF CHARGE. If you receive something defective or damaged, please contact us immediately. We will provide you with instructions for the return and an RMA number to process your return. Returns processed without an RMA may result in significant delays. Because we are authorized dealers of every item we sell, we have options and we will work with you to get your item replaced or repaired as quickly as possible. If you alter or attempt to alter the product in any way, prior to communicating with us, we CANNOT and will not replace the item. NOTE: Damage to the shipping container and/or display box does NOT mean your item is damaged. The display box and shipping container are there to PROTECT your item, and they are not covered by shipping insurance.

Our normal business hours are: 8AM-5PM Mountain Standard Time, Monday - Friday.

Feel free to send us a message at ANY TIME through Ebay's messaging system. Our phone number will be made available to any customer who makes a purchase.

We pride ourselves on customer service, and we will respond to your message as soon as possible.

Thanks for your business!