When items are shipped priority mail, they come with insurance; if the item is broken during shipping it is your responsibility to file a claim at USPS. When items are shipped without priority mail, we can not guarantee you that someone will help you in case of damage to the items during shipment. We did not break your item. Photos are part of our disclaimer/description, please make sure you view all photos and read description. If there is a problem, notify us within 3 days of receiving the item. If your item is stolen from your residents after it was delivered, it is not our responsibility. You have a tracking number and the sale information to contact the mailing service.