Frequently Asked Questions:
What floor/surfaces can this unit be used on?
The H2O Mop® X5™ is designed to thoroughly clean floor surfaces, such as marble, ceramic, carpet, stone, linoleum, and sealed hardwood floors and parquet. Not all floor types are suitable for steam cleaning.
The heat and steam action may remove the wax on surfaces treated with wax. Do not use on unsealed flooring or let unit stand on any wood or heat sensitive floor for an extended period of time. This could cause the wood grain to rise, in addition to other types of damage. When using on vinyl, linoleum or any other. Test the H2O Mop® X5™ on a small isolated area of your flooring prior to overall use on any floor surface.
Heat sensitive floors, use extra caution. Too much heat can melt glue in the flooring. Use only on laminated flooring that has been laid professionally and without any gaps or cracks that would permit the entry of moisture. Test the H2O Mop® X5™ on a small isolated area of your flooring prior to overall use on any floor surface. Always check the use and care instructions of your flooring manufacturer or distributor before using the H2O Mop® X5™. When in doubt, please consult a flooring specialist. Only use the carpet glider on carpeting and rugs. Use of the carpet glider on other floor surfaces will cause streaking and possibly scratching. This product emits steam and creates moisture. Water marks, discoloration or damage to the floor surface can occur if the unit is left operating too long in one place.
What are the different settings for?
You can change the Steam Regulator position and change the steam output while operating the H2O Mop® X5™. Here are some suggested settings for cleaning:
1 - Low and 2 - Medium: ideal for cleaning all hard floors, such as linoleum, ceramic, marble, sealed hardwood, etc.
3 - High: ideal for cleaning carpets and rugs.
4 - Hot Spray: ideal for cleaning bathrooms, kitchens, window sills, car wheels, etc.
How do I wash the unit's microfiber pads/cloths?
Microfiber cloth care:
Machine wash 60 ºC (140 ºF)
Do not use bleach
Do not use softener
How do I use the unit on my carpet?
When using the H2O Mop® X5™ on carpet surfaces: Place the Mop Head, with Microfiber Cloth in place, on top of the carpet glider (see User's Guide for illustration). Do not attempt to use the H2O Mop® X5™ unit on carpet/rug surfaces without the carpet glider in place.
What do I do after use of my unit?
Unplug Power Cord from outlet. Allow Mop Pad/Cloths to cool down and carefully remove cleaning cloth from Mop Head, as cleaning cloth could still be hot. Any water remaining in the Water Tank should be emptied prior to appliance storage. Always empty the Water Tank at the end of each use. Let any water (that may remain as a product of condensation) drain from the steam opening prior to storing the appliance. Wrap Power Cord around Upper and Lower Cord Wrap. Wipe all surfaces of the H2O Mop® X5™ with a soft cloth. Store in a protected, dry area. Please store the unit in a cool and dry place when not in use. Do not leave it exposed to sunlight or rain.
What are the small brushes used for?
The round nylon brush is great for cleaning smooth hard surfaces, such as toilets, sinks, and kitchen counters. The round copper brush is great for cleaning coarse or metal surfaces, such as brick floors, car wheels, metal doors and metal frames, etc. Both brushes can also effectively clean the grease on pans, stoves and ovens in the kitchen. They can be used with soap or detergent to clean dirty areas.
Does my product come with a warranty?
Your Product purchased from Platinum Deals Australia is warranted, to the original owner, for 1 Year from date of delivery against defects in material and workmanship under normal use and service.
Shipping Policy:
All orders are dispatched within 1 business day via Australia Post and
Automatic tracking notifications are sent to you via email.
Delivery within Australia
Registered eParcel Post: 7-9 days
Express Post: 2-4 days
Delivery World wide
Standard Airmail Parcel: 15 - 20 days
Registered Parcel: 10-15 days
Express Courier Parcel: 4-7 days
DHL Express Parcel:
Quote available upon request
FedEx Express Parcel:
Quote available upon request
Returns & Refund Policy
We understand that returning an item can often be a frustrating and
daunting task. At Platinum Deals Australia we strive to make the process
a simple and straightforward one. If you are not completely satisfied
with your purchase, receive a damaged/faulty item on arrival, or, if any
mechanical problems arise within 12 Months, we will happy offer a
refund or exchange on goods where:
• Goods do not cope with reasonable use and break within their 12 month warranty.
• Goods have a major fault which could not be identified at the time of sale.
• Goods have been damaged during transit.
Return Period
All items purchased online and in-store are covered by a 12 Month Warranty.
Warranty periods may extend beyond 12 months for certain items and is be clearly visible on the item page.
Defective, damaged during transit or incorrect Item received
If an item is returned within the warranty period that is mechanically defective, is not the item you ordered or was damaged during transit, a replacement or refunded will be provided.
Return Postal Costs
If an item is returned, postal costs are reimbursed through PayPal. More details: https://www.paypal.com/au/webapps/mpp/returns
Restocking Fee
If an item is returned within 30 days due to a sudden change of mind, or simply by finding a cheaper price elsewhere, a restocking fee of 15% will only apply if the product box/packaging seal has been removed and the box has been opened.
More Information
If you have any queries regarding a warranty claim or procedure kindly contact our friendly team.