WE ARE AN AUTHORISED ROEG DEALER
ABOUT US
Welcome to Hermod, your number one shop for all things motorcycle. We are a family run business with over 45 years’ experience and we’re dedicated to giving our customers the very best of motorcycle apparel, luggage, accessories and parts, with a focus on quality, service and uniqueness. We hope you enjoy our products as much as we enjoy offering them to you. If you have any questions or comments please don’t hesitate to contact us, or visit our showroom Monday - Saturday 10am-6pm.
If you wish to visit our showroom for a specific product, please call beforehand to check stock prior to leaving to avoid any disappointment.
DELIVERY & RETURNS
We offer free shipping on ALL orders to mainland UK and there is no minimum spend requirements to qualify for free delivery. Your order will be dispatched 1-2 working days (Unless otherwise stated), it will be delivered by Royal Mail, Yodel or DPD. Our international orders will be shipped via Royal Mail (for smaller items) and DPD, UPS or TNT (for larger items).
When ordering from overseas, you may be subject to import charges and taxes which are levied once an order reaches your country. Any charges for duty and/or tax clearance must be paid by you (the buyer). We recommend you contact your local customs office should you have any queries over import duties or taxes as we have no control over this.
We understand that from time to time you may wish to return a product to us. We have created this 90-day returns policy to enable you to return products to us in appropriate circumstances.
Where you have no other legal right to return a product and receive a refund or exchange then you will nonetheless be entitled to return a product to us where: We receive the returned product within 90-days following the date or purchase of the product. The returned product is unused, in its original (unopened) packaging (with any seal or shrink-wrap intact), with any labels still attached and otherwise in a condition of a new product. Please make sure the item has been correctly packaged with outer packaging like how it was received.
Unlike most of our competitors we DO accept returns on motorcycle helmets.
We will give you a full refund for the full price of any product properly returned by you in accordance with the terms of this returns policy, excluding the original delivery charges and excluding the costs of returning the product to us unless we delivered the product to you in error or the product is faulty. We will be unable to process any refund or exchange if we have not received a product back to us, we accept no liability for returned goods until they are delivered to ourselves, so we recommend you keep a proof of postage certificate.
For products returned to us from outside the United Kingdom, the following must be written on both the packaging and customs invoice – MAIL ORDER GOODS FOR EXCHANGE / DO NOT CHARGE DUTY.