Why Choose Us?

Auditmacs is passionate about maintaining our culture of demonstrating value and building personal client relationships in perfecting the client experience. We are also a culture of giving back to the community and preserving our precious planet - a passion that runs deep throughout our Company. Every single item we sell goes through thorough inspection processes to make sure it works perfectly for you. If for any reason you are not satisfied with our product, please shoot us a message. We will do everything in our power to make things right.

Payment Policy

For your safety and convenience, we process all payments through PayPal where all major Credit Cards are accepted (Amex, Visa, MasterCard, Discover, etc.). We unfortunately cannot accept payments from accounts located outside of the US and Canada. For "Buy It Now" listings, your PayPal payment is due at the time of checkout. For auction style listings, your PayPal payment is due within 48 hours after the end of the auction.

Shipping Policy

Ground Shipping is always Free within the US (48 contiguous states)! Once payment is received, your order will be processed and shipped the same or next business day. A tracking number will be provided on all orders. Please note that we can only ship to addresses verified with PayPal. We may contact you for additional verification if needed. We cannot ship to APO or FPO addresses, and orders to Puerto Rico, Hawaii, and Alaska will incur additional shipping charges. All order over $750 will require an adult signature.

Warranty

FREE 30-Day Warranty included on all our new and refurbished products. We proudly stand behind the quality of our products. If the device you purchased is found to be defective or experience a problem, we will be happy to provide a replacement if available upon the item's return within 30 days of your receiving delivery. If you need to return a defective device, please contact us through eBay messaging before shipping the return so we may initiate the RMA. Once the item has been received and verified, a replacement will be sent out free of charge. Should the same model no longer be available we will either offer a replacement of similar or better value or full refund. Our warranty policy is void if you attempt to modify, open, unlock, root, or change the operating system of the device, and does not cover damages caused by buyer neglect or abuse.

Return Policy

Hassle Free Returns! All our new and refurbished products come with a 30-Day Free Return Policy. If you would like to return your item and you are within 30 days of the purchase, and it is still in its original condition, you can request a return label and return the item by contacting us through eBay messaging. We offer Free Returns in the USA and will provide you with a prepaid return label. Once the item has been received and verified, a refund of the purchase price and any taxes paid will be issued.

FAQ

Nature of our Products:
We sell a variety of products - from "Brand New" in original box to, "Like New" or "Refurbished" in an original or non-original box, to "AS-IS" or "For Parts" Units. The condition of the item you are purchasing will clearly be marked on the listing page.

Does my product come with warranty?
FREE 30-Day Warranty included on all our new and refurbished products. We proudly stand behind the quality of our products. If the device you purchased is found to be defective or experience a problem, we will be happy to provide a replacement if available upon the item's return within 30 days of your receiving delivery. If you need to return a defective device, please contact us through eBay messaging before shipping the return so we may initiate the RMA. Once the item has been received and verified, a replacement will be sent out free of charge. Should the same model no longer be available we will either offer a replacement of similar or better value or full refund. Our warranty policy is void if you attempt to modify, open, unlock, root, or change the operating system of the device, and does not cover damages caused by buyer neglect or abuse.

Can I return my purchase?
Hassle Free Returns! All our new and refurbished products come with a 30-Day Free Return Policy. If you would like to return your item and you are within 30 days of the purchase, and it is still in its original condition, you can request a return label and return the item by contacting us through eBay messaging. We offer Free Returns and will provide you with a prepaid return label. Once the item has been received and verified, a refund of the purchase price and any taxes paid will be issued through PayPal. Our return policy is void if you attempt to modify, open, unlock, root, or change the operating system of the device.

I received my item but it's missing something...what now?
This means we messed up a little and we promise to make it right. Please contact us through eBay messaging so we can send you the missing item/accessory right away.

I received the wrong item...what now?
This means we really messed up and we promise to make it right. Please contact us through eBay messaging so we can get the right item sent to you right away.

How long does it take to process my return/refund?
Once you receive your prepaid return label, you will need to ship the item back to us. Upon receiving the item back at one of our facilities and checking it in for review, we will process your refund within 48 business hours. Please note that the time it takes for the funds to appear on your original form of payment is solely due to that specific financial institution or credit card. Typical industry times are 3-5 business days.

Feedback Policy
We understand that sometimes there are situations where you may not be satisfied with your order/product or its fulfillment. However, we are here to assist you and resolve any issues that arise, so please give us a chance to do so prior to potentially posting any negative feedback. We are sure that we can provide a solution that makes you happy.

Can I change the shipping address after I placed my order?
Unfortunately, once you have completed checkout we are unable to make changes to your order.