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Robert R Ostler 9 Silver Street Hull Confectioner Original 1844 Letter

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About Us

Welcome to the Attic Clearance and I have prepared this page to provide background information regarding this eBay shop.

As my children and grandchildren have grown older I have decided I need something to keep me occupied while at the same time balancing this with my family commitments.

The decision to create this shop was initially as a result of my partner deciding to clear out some space at home as he has collected anything old or interesting for at least 30 years via a combination of auctions, antique fairs and car boot sales.

I now run this as a business and in addition to selling items he has previously acquired I also now buy items for resale. My knowledge is growing all the time and I have the benefit of his years of experience, assistance and contacts when needed.

The plan is to try to list as much as possible at a fixed price. This is easier for me and I try to be competitive without giving things away. This has worked well as you will see from my feedback and the diverse nature of what I offer for sale.

I have a vast amount of items I have managed to acquire which ensures I have an ever changing and diverse selection of items for sale at any one time. You would be amazed if you could see what I have still available to list and I hope you find something of interest in my listings.

Apart from the occasional buyer that does not read the listings properly, or is unreasonable when a problem does occur, I enjoy the eBay selling experience and buy in confidence from an established seller with a great feedback rating who really cares about providing an excellent level of service and customer experience.

If you do have any queries please can you send any e mails via the eBay messaging system as I do not pick up all of those sent to my private email address.

Shipping & Returns

1) I aim to post items promptly. In most cases I despatch items within 2 working days of purchase (Monday to Friday).

I do occasionally state in the listings items will be posted within 5 working days to cover for when we are away for a few days or have family commitments that take priority.

2) The vast majority of my items are posted via the UK postal carrier Royal Mail. I do find the eBay expected delivery times are fairly accurate however occasionally delays can occur due to issues outside my control. Full details can normally be obtained from the Royal Mail Website.

Occasionally eBay do add some details to their messaging system highlighting any delays however in most cases this is after the event.

3) Every item I now sell in the UK includes free shipping using the Royal Mail 48 service. This provides tracking at the point an item enters the postal system and again once it is delivered.

4) For buyers outside the UK please be aware following changes to global shipping services there may be additional taxes, tariffs or charges applied in your country at Customs or by your local postal carrier. I am not responsible for these and please ensure you consider these before placing your order. These differ between countries and do change on a periodic basis.

For items posted using the eBay Global Shipping system I have no control over the postal charges they make and are in their hands regarding these as they apply and collect these.

5) In the unlikely event an item does go missing in the postal system I always raise a claim with Royal Mail as this allows them to build up a picture of any problem areas.

Fortunately these are the exception and in most cases items are received when expected however occasionally items can take longer than expected to arrive.

Due to the volume of items I list, and have listed, I do occasionally make mistakes.

Before raising a dispute or leaving neutral or negative feedback if you do have a problem please drop me a note and I always aim to resolve these quickly.

I aim to provide the service I would expect myself when buying items from eBay and will always do everything I can to resolve a problem to everybody's satisfaction.

I have become increasingly frustrated when negative or neutral feedback is left without contacting me first as this is unfair. If you read my feedback I would hope this shows I am 100% genuine and always strive to provide an excellent level of service and struggle to understand why is it my fault when an item is lost in the postal system, particularly when I can provide proof it was posted in a timely manner.

If you do have any queries please can you send any e-mails via the eBay messaging system as I do not pick up all of those sent to my private email address.

Robert R Ostler 9 Silver Street Hull Confectioner Original 1844 Letter

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