FQA
Q:The default logistics
A:The seller chooses the most suitable logistics
method
Q: Estimated delivery time
A: 25-35 business days,Special case: 35 to 60 days to
arrive, special circumstances include: holidays,
policy adjustments, remote areas, etc
Q: Time of dispatch of goods
A: Items will be sent out within 1-3 days after
payment effected and confirmed by Aliexpress
System.
Q: Is the battery new?
A: All our batteries are new batteries
Q: Is the quality of the battery qualified?
A: All the items have been 100% carefully checked
and tested by our quality control department
before sending out.
Q/A:
1.Q:why battery don't hold a charge, how to fix it?
A:this is new battery,for first use, we suggest buyer:
Remove the battery for a while
Install battery and full charge it by ac adapter
Leave charger and let the battery drain to shut off
Repeat above charging and discharging at least 2 times.
you charge the battery when power lower than 20%. If available, connect ac charger when doing computer work.
If run the battery shut down often, it will shorten the battery life.
2.Q:battery can't charge fully,how to fix it?
A: Remove the battery for a while
Install battery and full charge it by ac adapter
Leave charger and let the battery drain to shut off
Repeat above charging and discharging at least 2 times.
3.Q:Battery can't be recognised by my laptop, do i need exchange a new one,
A:we met this issue before, maybe beacuse of your laptop system, we suggest you can:
Remove all battery drivers
Remove battery
Connect laptop using AC charger, double check no battery drivers installed
Connect battery
Drivers will install automatically
Full charge the battery by ac adapter
Leave charger and let the battery drain to shut off
Repeat full charge and full discharge about 2 times.
if still not be solved, please contact us and exchange a new one.
4:Q:Battery dies suddenly at about 20%, do i need to recalibrate?
A:Kindly check the battery settngs and BIOS,do reset something,
then:
Remove the battery for a while
Install battery and full charge it by ac adapter
Leave charger and let the battery drain to shut off
Repeat above charging and discharging at least 2 times
Precautions
1,The first use of the new battery, please first full of electricity and then run out to about 5%-10% and then filled, to fully activate the lithium ion to
reach the maximum capacity,
2,Do not discharge the new battery to 0% otherwise it is easy to damage the battery to make the battery life shorter
3,For a long time without the use of batteries need to charge to more than 70% of the preservation, storage time is best not more than 3 months
4,Battery life is about times 600 the charge and discharge
5,After receipt of the goods found that the battery can not be charged, please check your power adapter,
6,After the battery is exhausted, please charge it in time. If it is not charged for a long time, it will cause battery damage.
7,If you have any problems with your items, please contact us immediately. We will do our best to help you solve the problem. Please do not open the dispute or leave negative feedback before communicating with us.
Wish you a pleasant shopping experience in our store!
Belive in yourself, we do our best to offer product and service.
We just want you to know that your satisfaction is always our top priority.
Many thanks and hope you enjoy shopping with us!