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Welcome to Citystores

Retouch crayons for filling and masking superficial scratches on finished wood
Wide range of popular wood tones available
Expand and contract with the wood
Will not shrink or drop out
Easy application

Payment

Payments to be made via ebays payment checkout options.

Items will not be dispatched until payment has cleared.

Shipping

Welcome to Citystores! We are a small family run operation who truly appreciates your business!

Items will not be dispatched until payment has cleared.

Freepost options will usually be via Royal Mail 48 or Hermes 2nd class. please note these are 2nd class services and can take longer than quoted by ebay & the couriers.

Please keep this in mind when ordering and please do not abuse our staff if your order does not arrive on time, kindly track the order and if it has not arrived after a couple of days let us know. items can become lost or held up in the post but we will always do our best to assist!

We aim to dispatch Daily On occasion this is not possible and so we have a 2 day dispatch period for all orders.

Being a fast paced Retail industry in the event an item is sold out/ damaged etc we will alert the customer as soon as possible.

My item has not arrived..

Firstly track the order using the online option to see if the courier has attempted to deliver yet. you may need to rebook the delivery if you missed them first time round.

Secondly, please check with neighbours or other tenants to ensure they have not taken the parcel in for you..

Thirdly, check safe places (yes even the dustbin as we found out the hard way!)

Fourthly, speak with the postman

Finally, once all the above have been attempted, drop us a message and we will do our best to assist :)

Vat - We are a uk registered vat company, all sales will have 20% vat included into the final price.

Returns

If for any reason you are unhappy with the item or have changed your mind or no longer need the item, the item can be refunded for a full refund (minus postage and packaging charges) the item must be returned unused in the original packaging.

If an incorrect item is received, we are only human and we do make mistakes but we will always resolve these issues. kindly attach a clear image of the wrong item and drop us a message we will respond with a solution.

Please message us before opening any cases with Ebay.

Return postage is paid by the buyer as per ebays policy.

Other

Feedback

We leave positive feedback for all of our buyers.

Please keep in mind feedback for us is a vital tool to grow our small family run business and we appreciate your comments.

Please also note that feedback is a reflection of our services and not the product. there is a separate product reviews section which does not reflect badly on our services but instead the manufacturer. please keep in mind we are not a manufacturer we simply resell the items manufactured by other companys.

Drop down variation listings

Some of our auctions have various options available - please make a selection from the drop down menu bar BEFORE checking out.

Cancellations

If you have just made an order and have changed your mind we will always do our best to cancel the order, however sometimes we are too fast for our own good and the item may already be dispatched. in this case we would need the item returned before the refund is issued. you can do this by rejecting the delivery and handing it back to the postman as return to sender.

Created with Eselt - Templates for eBay Sellers