Postage and Delivery (PLEASE READ)
Please ignore the estimated delivery dates given by eBay
This item includes FREE POSTAGE to any address within Mainland UK (excluding Scottish Highlands), Please provide a mobile telephone number when placing your order as the courier will contact you to arrange delivery and text a time slot on the day of delivery.( You should normally receive a text 24 - 48 hours prior to delivery with a date and slot once it has been scheduled) If you are not going to be available at time of delivery please contact the courier directly to organise redelivery.
We package our items very well and damages are extremely rare, however in the unfortunate event your item has been damaged it is fully insured and we would provide a rapid replacement. We do advise with beds not to dismantle your old bed until new one has arrived and been checked just in case there is a delay with delivery or problem with the item (These cases are very rare but things can sometimes happen which are out of our control).
You must report any damaged items to us within 7 days of delivery to enable us to make a claim against the courier for damage in transit. Please keep all original packaging.
Returns
Please contact us before returning any item so we can deal with your return as quickly as possible.
Returns can only go ahead if the item is securely packaged in its original box with all packaging. Without this, damages cannot be claimed for and returns cannot be accepted.
In the unlikely event that your item arrives damaged then we will replace it free of charge.
However if your item is not exactly what you are looking for, then please return it to us within 14 days and we will process your refund once we have received it.
Delivery time scale
1) 1) Orders placed before 6pm will be dispatched that day to the warehouse for picking.
2) 2) The next working (excluding weekends & bank Holiday) is classed as day one for delivery time scale
3) 3) You will receive a text/call from our courier company with a delivery date & a 2hr window delivery slot, you can amend this if needed.
4) 4) Text & calls will relate to RLF Trading this is our company
3 - 5 Working Day
AL, B, BB, BD, BL, BR, CA, CB, CH, CM, CO, CR, CV, CW, DA
E, DH, DL, DN, DH, DY, E, EC, EN, FY, GL, HA, HD, HG, HP
HU, HX, IG, KT, L, LA, LE, LL, LN, LS, LU, M, MK, N, NE, NG
NN, NW, OL, OX, PE, PR, RG, RM, S, SE, SG, SK, SL, SR, ST
SW, TF, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS
WV, YO
5 - 7 Working Day
BA, BH, BN, BS, CF, CT, DT, EH, FK, G, GU, AB, DD, EX
7 � 10 Working Days
SCOTLAND
AB, DD, DG, EH, G, HS , IV, FK, KA, KW, KY, ML, PA, PH, TD, ZE
CORNWALL / DEVON
EX, TA, TQ, TR, PL
Customer Service
Over the years we have been dedicated to providing the highest levels of customer service with great quality products, fast deliveries and excellent communications. If, like many of our other customers, you are happy with your shopping experience we would welcome your positive feedback. As customer service is our highest priority We would appreciate the opportunity to resolve any problems before leaving us feedback as negative feedback can be very damaging to our business