WELCOME TO LUXFIN INDONESIA
The Exotic Betta Fish since 2020
PLEASE READ POLICIES BELOW
IF
YOU PLACE THE ORDER, THAT MEAN YOU UNDERSTAND AND ACCEPT OUR SHIPPING POLICY.
SHIPPING USING TRANSHIPPER
SERVICE ONLY
By the LAW all live animals
entering any country MUST come through a Licensed Import Agent
( Transhipper ). So fish will ship and arrive to AIRPORT ( Not
direct to customer adress ). and its MUST be CLEARED
by custom and INSPECTED by the Dept of fish & Wildlife.
*** Transhipper will
handle all of the process so fish can enter to buyer country legally ***
So
there will be any EXTRA
SHIPPING FEE ( Domestic Delivery and import fee )
and need pay direct to Transhipper in customer country to forward the fish to
customer adress.
EXTRA SHIPPING FEE
$6 is shipping from Indonesia
until your country airport cargo only , that mean until transhipper hands. And
there is extra domestic shipping fee that need pay direct to transhipper for
forward the fish from transhipper hands to your adress.
* U.S COUNTRY CUSTOMER
- If customer live close to
transhipper and possible to self pick up, customer can self pick to transhipper
adress with pay import fee only $5 each fish. but if need ship the fish to
buyer adress transhipper will charge for the shipping fee. Customer will be
charge by transhipper total $25- $27 approximately for one fish and + ( $3 - $5
) each fish for other additional fish. Its include Insulation box, USPS Fee and
import fee, if customer weather cold, transhipper can adding heatpack and will
charge $3 / heatpack.
( USPS PRIORITY MAIL 2-4 Days
Delivery )
This
shipping rate depend on transhipper that customer use and domestic shipping
service that will use. For using UPS / Fedex Overnight or 2 days delivery the
charge will be different and its need check direct to transhipper. We can help
customer for check with the transhipper.
* OTHER COUNTRY CUSTOMER
- If customer in other countries
please message us first, we can help give recomend transhipper and their
transhipping fee.
SHIPPING SCHEDULE
- Shipping schedule is depend on
transhipper schedule, transhipper is the one who decide the date. Normally its
1-2 times in a month / every 2 weeks. Please message us for know the fixed date
schedule.
-
When the schedule come, we will send the fish to INDONESIA TRANSHIPPER and they
will send the fish to customer selected transhipper.
-
We will update customer with the fish bag picture when fish start leaving our
farm, so customers can prepare to contact their transhipper and pay transhipper
domestic shipping fee before fish arrival, after that transhipper will send the
fish to customer address.
FISH PICTURE AND CONDITION
~ All pictures is taken one by
one by us ( LUXFIN ) and the exact fish that customer will be recieve for
sure.
**
THE LIGHTING WE USE HERE MIGHT BE DIFFERENT FROM YOUR AQUARIUM SO COLOR MIGHT
BE LIGHTER OR DARKER DEPEND ON LIGHTING YOU USED **
~
Fish might likely arrive lacking / pale color due to stress from shipping,
colors will be back to original when the fish settle down.
~
Marble / Multicolor / Avatar / Blackstar / Galaxy Genes maybe change color and
marking during a short period of time.
DOA RULES APPLY
Live fish arrival guarantee
( covers cost of the fish only
& transhipping cost non-refundable )
The following instructions must be followed or guarantee is voided.
If
the fish come in dead on arrival, please send photo of unopened bag that
showing the dead fish condition within 2 hour of delivery. If bag is
opened guarantee is voided. We can send new replacement fish to transhipper
next shipment, and customer need to pay transhipper cost again for domestic
shipping or we can just refund the fish cost - $5 ( each fish ).
Once
the betta is out of bag, any further care is completely out of seller hands. Water conditions, temperature, proper
adjusting in the new environment, etc. - and none of this can be covered under
the guarantee.
WHOLESALE AVAILABLE
Dear customer that looking for
wholesale, please message us. We will give our best price offer with the best
quality wholesale. Reseller - business partner always welcome, we are ready to
supply 500 - 1000 fish in a week.
THANK YOU