WELCOME TO LUXFIN INDONESIA
The Exotic Betta Fish since 2020

PLEASE READ POLICIES BELOW

IF YOU PLACE THE ORDER, THAT MEAN YOU UNDERSTAND AND ACCEPT OUR SHIPPING POLICY.

SHIPPING USING TRANSHIPPER SERVICE ONLY
By the LAW all live animals entering any country MUST come through a Licensed Import Agent ( Transhipper ). So fish will ship and arrive to AIRPORT ( Not direct to customer adress ). and its MUST be CLEARED by custom and INSPECTED by the Dept of fish & Wildlife.

*** Transhipper will handle all of the process so fish can enter to buyer country legally ***

 So there will be any EXTRA SHIPPING FEE ( Domestic Delivery and import fee ) and need pay direct to Transhipper in customer country to forward the fish to customer adress.

EXTRA SHIPPING FEE
$6 is shipping from Indonesia until your country airport cargo only , that mean until transhipper hands. And there is extra domestic shipping fee that need pay direct to transhipper for forward the fish from transhipper hands to your adress. 

* U.S COUNTRY CUSTOMER
- If customer live close to transhipper and possible to self pick up, customer can self pick to transhipper adress with pay import fee only $5 each fish. but if need ship the fish to buyer adress transhipper will charge for the shipping fee. Customer will be charge by transhipper total $25- $27 approximately for one fish and + ( $3 - $5 ) each fish for other additional fish. Its include Insulation box, USPS Fee and import fee, if customer weather cold, transhipper can adding heatpack and will charge $3 / heatpack.

( USPS PRIORITY MAIL 2-4 Days Delivery )

This shipping rate depend on transhipper that customer use and domestic shipping service that will use. For using UPS / Fedex Overnight or 2 days delivery the charge will be different and its need check direct to transhipper. We can help customer for check with the transhipper.

* OTHER COUNTRY CUSTOMER
- If customer in other countries please message us first, we can help give recomend transhipper and their transhipping fee.

SHIPPING SCHEDULE
- Shipping schedule is depend on transhipper schedule, transhipper is the one who decide the date. Normally its 1-2 times in a month / every 2 weeks. Please message us for know the fixed date schedule. 

- When the schedule come, we will send the fish to INDONESIA TRANSHIPPER and they will send the fish to customer selected transhipper.

- We will update customer with the fish bag picture when fish start leaving our farm, so customers can prepare to contact their transhipper and pay transhipper domestic shipping fee before fish arrival, after that transhipper will send the fish to customer address.

FISH PICTURE AND CONDITION
~ All pictures is taken one by one by us ( LUXFIN ) and the exact fish that customer will be recieve for sure. 

** THE LIGHTING WE USE HERE MIGHT BE DIFFERENT FROM YOUR AQUARIUM SO COLOR MIGHT BE LIGHTER OR DARKER DEPEND ON LIGHTING YOU USED **

~ Fish might likely arrive lacking / pale color due to stress from shipping, colors will be back to original when the fish settle down.

~ Marble / Multicolor / Avatar / Blackstar / Galaxy Genes maybe change color and marking during a short period of time.

DOA RULES APPLY
Live fish arrival guarantee ( covers cost of the fish only & transhipping cost non-refundable )
The following instructions must be followed or guarantee is voided.

If the fish come in dead on arrival, please send photo of unopened bag that showing the dead fish condition within 2 hour of delivery. If bag is opened guarantee is voided. We can send new replacement fish to transhipper next shipment, and customer need to pay transhipper cost again for domestic shipping or we can just refund the fish cost - $5 ( each fish ).

Once the betta is out of bag, any further care is completely out of seller hands. Water conditions, temperature, proper adjusting in the new environment, etc. - and none of this can be covered under the guarantee.

WHOLESALE AVAILABLE
Dear customer that looking for wholesale, please message us. We will give our best price offer with the best quality wholesale. Reseller - business partner always welcome, we are ready to supply 500 - 1000 fish in a week.  

THANK YOU