Please read before you buy fish from Red Zone Aquatic

Product: 

Information:

• Gene: Kamfa F2

• Size: 5 inches

• Origin Country: Vietnam

• Temperature: tropical

• Water: fresh

Policies:

• Purchasing our product means you all knowledge and accept about our policy, please read carefully before further step.

• We do not accept returns.

Shipping:

• We only ship on Monday to Wednesday to avoid weekend delays.

• We are shipping with UPS next day air early.

• Shipping fees may vary.
  
  

Live arrival guarantee:

• Guarantee: We take the loss, you may request replace order or refund* if the accident happened.

• Limitations: The DOA policy does not cover fish that die due to poor water quality, improper handling, or other environmental factors after the fish has been released into the customer's aquarium. 

• Refunds*: If you prefer a refund, we will only refund the cost of the dead fish only, not including the shipping fees. 

What to do if an accident happens?

• You must be notified within 1 hour of the delivery time, with no exception

• Provide 3 clear photos and 1 video of the dead fish in the unopened bag.

• Then open the bag and