Welcome to Citystores! We are a small family run operation who truly appreciates your business!
Items will not be dispatched until payment has cleared.
Freepost options will usually be via Royal Mail 48 or Hermes 2nd class. please note these are 2nd class services and can take longer than quoted by ebay & the couriers.
Please keep this in mind when ordering and please do not abuse our staff if your order does not arrive on time, kindly track the order and if it has not arrived after a couple of days let us know. items can become lost or held up in the post but we will always do our best to assist!
We aim to dispatch Daily On occasion this is not possible and so we have a 2 day dispatch period for all orders.
Being a fast paced Retail industry in the event an item is sold out/ damaged etc we will alert the customer as soon as possible.
My item has not arrived..
Firstly track the order using the online option to see if the courier has attempted to deliver yet. you may need to rebook the delivery if you missed them first time round.
Secondly, please check with neighbours or other tenants to ensure they have not taken the parcel in for you..
Thirdly, check safe places (yes even the dustbin as we found out the hard way!)
Fourthly, speak with the postman
Finally, once all the above have been attempted, drop us a message and we will do our best to assist :)
Vat - We are a uk registered vat company, all sales will have 20% vat included into the final price.
