Payment methods:
Paypal is preferred. You must use a "Confirmed" shipping address in your Paypal payment.
Our working hours are Monday-Friday, 8am - 5pm. Please understand that no emails will be replied to during the weekend and on holidays.
Warranty Policy:
Warranty policies are stated within the item description. It varies from item to item. Please read the item description thoroughly. If you have any questions, please contact us before making any purchases.
In the case of a defective item, we guarantee exchanges. We are not responsible for the labor that's involved. In order to have a valid defective claim, the item must be intact and untampered with. If anyone has tampered with the unit in any way, the claim will not be accepted. Claims for defective items need to be submitted by email to us within 5 working days from when you received your product. Before sending you a replacement, we will have the defective item picked up. We will issue a Call Tag (at no cost to the buyer, billed to us) and have it picked up. FEDEX will make 3 pickup attempts. The buyer must be available to hand the item back to FEDEX when they attempt pickup. Otherwise, it is your responsibility to ship it back. Once the item arrives back to us, we will ship you a replacement. In the event that a suitable replacement is not available, a full refund (including shipping) will be issued.
Other policies:
If you have any problems with your transaction, contact us prior to leaving any neutral or negative feedback so that we can have the chance resolve any problems.