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US SELLER
(1)If
there are any problems with your order, please contact us as soon as
possible via the eBay messaging system so we can remedy the problem; we
will reply within 1 business day (public holidays exempted).
(2). Work Hours: From Monday-Friday
(3).
If you have not received an email response within 2 business days of
winning an auction, please check you eBay registered email address and
‘My Messages’ inboxes.
(1).We only accept payments via PayPal.
(2).
After you have won an auction or purchased a Buy it Now item, you will
receive an email at the address you have registered with eBay.
(1).Our shipping rates include processing, packaging, shipping, and handling.
(2).We
are not responsible for orders placed to undeliverable addresses. We
reserve the right to charge for return shipment in the case of an
incorrect address being supplied by the buyer. Any non-received items
resulting from the buyer’s incorrectly entered address (via PayPal or
otherwise) are not eligible for our refund or replacement policies.
(3). Items are generally shipped usually within 1 business days after an approved payment by the buyer (Saturday and Sunday excluded).
(4). Shipping from warehouses in CA usually takes 2-3 business days to reach completion for orders within the US placed by USPS first class mail (tracking numbers available)
(5).Local pick up is not available.
(1).We fully guarantee our items. All products are brand new from the manufacturer.
(2).
All returns, whether for defective products or otherwise, must be
pre-authorized by us. Please contact us to get approval and the return
address before shipping the returned item. Refunds will be issued after
receipt of the returned item.
(3). In all cases, shipping fees for the return of an item (whether for refund or exchange) are the responsibility of the buyer.
(4). Replacements will be shipped upon receipt of the returned item.
We
appreciate your business and welcome you to please leave us positive
feedback and rate the details of the transaction. We will provide you
with professional, fast service and provide you with free shipping to
make you have an excellent buying experience.
Our goal is to make sure you have a great and positive experience with us. Please email us before leaving any negative feedback or open any eBay disputes. We will work with you to resolve any problem quickly and professionally to ensure you are a satisfied customer.