Payment
- Paypal is our preferred payment method. It is the quickest and easiest payment method, and insures safety for both buyer and seller.
- All payments should be made within 5 days of purchasing an item. If payment is not received within 5 days, the order will be cancelled and a non-payment dispute opened. If you have a problem with payment please let us know asap, we may be able to help.
Shipping
We always aim for same day despatch on all orders received and paid before 2pm, Monday to Friday.
All orders received during weekends and bank holidays will be despatched the next working day.
UK Orders:
For UK orders, we use Royal Mail 1st class for the majority of shipments. For higher value or heavy items, we use MyHermes for economy shipping or an alternative courier for express deliveries.
If you require express shipping, please contact us for a quote. To speed up this process please provide your postcode, and the item(s) you would like to order.
Shipping Overseas:
For overseas orders, we typically use Royal Mail Airmail, or courier shipping for high value bulky items. Unfortunately we are unable to provide tracking on most of our items, as the cost is just too high. However if you would like a tracked service, please dont hesitate to ask!
Postage times:
United Kingdom:
Typically Royal Mail 1st class will arrive within 3 working days. However please allow 7 working days before contacting us if your order has not arrived.
Economy courier deliveries typically take 3-5 working days. Express courier varies, depending on the service used.
Europe:
Shipments to Europe are normally received within 7 working days, but can vary depending on the destination country, and load on the postal system. Please allow a minimum of 30 working days before contacting us if there is a problem.
(Customers in Italy and Spain should wait at least 40 working days before contacting, as shipping is often extremely slow to these countries.)
Rest of World:
Shipments to the rest of the world typically take 7-14 days, depending on the destination country. However shipping times can vary massively depending on the country and load on the postal service. Please allow a minimum of 30 working days before contacting us with an issue.
It is important to know that eBay gives an estimated arrival time for your order. This time is the minimum time quoted by the shipping company handling the package. Unfortunately these times do not allow for any delays whatsoever, and we would ask that you allow the times listed above for delivery.
