All
deliveries will automatically be shipped out to the address on PayPal so
all addresses MUST be correct on your PayPal account, otherwise your
item/s cannot not be resent free of charge.
Please be aware that we do not
refund any postage costs if you decide you no longer want the item or you
have chosen the wrong colour. we will only refund postage if we have sent
the wrong item, a restocking charge of 20% may be applied if item was
sent with free postage.
Any items returned due to
incorrect address or failure to be collected from the sorting office will not
be resent free of charge.
If for any reason you are unhappy
with your item, please contact us before leaving negative or neutral feedback,
as we will do everything in our power to resolve the problem as quickly as
possible, as we want all customers to be happy.
All feedback is reciprocated.
when you leave positive feedback, we will do the same.
Unless notified, all items will
be sent within the stated times. If item is late, if for any reason
we know your item will be longer than the promised time frame we will
contact you straight away to advise you of the situation.
Most overseas deliveries have an
estimated delivery time of 3-5 working days, however this can sometimes
take longer depending on location so please be patient.
If, for any reason the product is
damaged or you are not happy with your product, you may return the item
for either a refund, or exchange. However you must contact us first
before this can be authorised. We may require photographic evidence.
Unfortunately we cannot refund
items if they are returned damaged or have been part used so please make
sure you check your entire order before you start using it. Any problems
must be reported with in 7 days of receipt of goods.
Business hours are 9am - 5pm,
Monday - Friday. Please bear this in mind when asking questions, as they
will only be answered during working time slots.
All enquiries and orders taken
late Friday, Saturday or Sunday will be replied to or shipped out on the Monday,
although occasionally we may reply to emails on the weekend. The cut off
point for next day orders is 12 noon.
All items must be paid for within
3 days from date of purchase, otherwise a case will be opened automatically by
ebay. Payment after this time could result in a delayed dispatch.
All messages MUST be sent through
eBay messages only – any messages sent outside of eBay will not be responded
to.
Royal mail delivery times are
estimated and can sometime take longer than advertised so if you need your item
urgently please bear this in mind and use one of our faster courier services.
All orders taken before 12 noon
will be dispatched the same day between Monday – Friday
All overseas packages will be
sent by a tracked carrier and not royal mail services.
If you opt for next day carrier
service and order before 12 noon , your item will be dispatched the same
day and will arrive between 8am-6pm the following day (excluding weekends) if
you opt for next day carrier after Friday 12 noon your item will be sent the
following Monday
You CAN NOT choose the mixed
colour option if you have only purchased 1 item in quantity. This option is
there when you purchase 2 or more and require 2 or more different coloured
product (note: This only applies to adverts where this option is available)
Please make sure you order the
correct colour where applicable as we do not refund postage costs if the
mistake was not on our part or if you decide you no longer want the item and
wish to return for a refund. If postage was free of charge when you bought the
item then there will be a restocking charge of 20% incurred to cover our
postage costs.
Although you may have received a
notification from eBay that your item has been dispatched, there may be a delay
with your item leaving our office if we have not received any notification of
your colour requirements, so it is very important that you notify us of your
colour requirements to avoid delay and disappointment.
it is the customers
responsibility to notify us of any changes in your address before the item is
dispatched. we will only send to the address that is registered to your
account. there will be a postage surcharge to have your item resent or
redirected
