•If
you are not satisfied with the product, a refund is allowed as
long as you inform us within 7 days of product arrival.
•Send
the product back in an unused condition.
•If
an item is returned because it is no longer wanted a refund will
be issued subject to the reduction of postage & re-stocking
fee of 25%
•Please
note you are responsible for return postage cost in any instance
Exchange/Replacement
• Exchange
or replacement is allowed as long as you inform us within 30 days
of product arrival.
• You
have to send the product back in an unused condition.
• If
the exchange is due to the wrong item being purchased, buyer will
be liable to cover the postage and packaging fees for shipment of
the new item. There may be a surcharge if replacement is more
expensive then the items purchased.
Reporting
Faults
• We
do have quality checks before an item is sent to you, but
sometimes manufacturing faults do occur, if so it has to be
reported within 30 days and it shall be exchanged / replaced free
of charge.
• Please
make sure the fault relates to a manufacturing fault and not fault
occurred due to daily usage or carelessness.
• The
faulty item must be returned back to us before we can post you a
replacement.
Sending
Items – Process
• Please
include eBay ID, full name and address details with your return
along with the reason for return of item.
• Please
ensure you obtain Proof of Delivery certificate from Post Office,
otherwise if an item does not reach us we will not be able to
offer you a refund.
• We
will refund once we receive the item and not before.
Postage
Option:
• Majority
of our items are FREE postage, sent with Royal Mail 2nd Class (No
Tracking).
• For
Guaranteed delivery PLEASE choose the Recorded Delivery option for
total Piece of mind at a few pence more. On rare occasions Royal
Mail can misplace/lose your item. Check our Recorded Delivery
prices,
• For
Overseas guaranteed delivery please choose the Royal Mail
Signed-For option as then we can provide tracking number, and easy
for your customs and postal services to get the items to you Any
other postage methods you choose will mean we are not responsible
for any loss that may occur, this is contractual at the time you
select payment & postage on the eBay Cart. |