Dear Buyer, we appreciate your business, if you are satisfied with our service, please leave us a positive feedback and rate the details of the transaction (Detailed Seller Ratings) with a "PERFECT 5 STARS" 

Our goal is to make sure you are happy and have a pleasant shopping experience with us. Please send us a message before leaving any 1 or 2 ratings, neutral and negative feedback or open any eBay or PayPal dispute. We will do our best to resolve the issues. Please give us the opportunity to resolve any problem. It is impossible to address issues if we do not know about them!

PayPal Payment:

• Credit or debit card through PayPal.
• We only accept PayPal.
• Payment is expected within 5 days from the end of the auction.
• We send all the items are based on your PayPal address.
• Therefore, please make sure your PayPal address is valid.

International Buyers Please Note:

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check your country’s customs office to determine whether these additional costs will be prior to bidding/buying.

Royal Mail orders to the UK are dispatched via Royal Mail 1st class mail & Royal Mail 1st class Recorded Delivery. Orders placed before 5 pm Monday to Friday and 11 am Saturday will be processed that day and will be delivered as per the requested delivery option. Bank and Public Holidays excluded.

International Buyers Please Note:

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check your country’s customs office to determine whether these additional costs will be prior to bidding/buying.

Terms and Conditions

• We will notify you on the day that your goods have been dispatched via email.
• We want you to be happy with your purchase, so please do contact us before and after the sale with any queries.
• We are happy to replace or fully refund any items that have been damaged or lost in transit to you or if the wrong item is dispatched.
• If you change your mind (for non-personalised products) we accept returns within 30 days of purchase providing that the products are unopened and unused. Buyer pays return postage.
• Because the products are personalised, sadly we are unable to refund you if you change your mind once the product is processed.
• Once you receive your goods, please inspect them for any damage during transit, and report any problems within 48hrs via email. If all is well please leave feedback, so we are aware that you have received your goods.
• Please note that if there are any problems, contact us first via email giving full details of any problem along with your user ID.
• All goods are sent either via Royal Mail First Class post (up to 2kg)

After receiving the item, cancel the purchase within Return postage 30 days

Buyer pays return postage

Take a look at our Returning an item help page for more details. You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing.

Business seller information

Marcus Emporium Ltd

Lucy Strong

United Kingdom

Phone: 07863210127

Company registration number: 08412390

VAT number: GB 18053561