All Our Footwear Complies with Current Safety Regulations: EN ISO 20345:2011 S1P Safety Rated CE SRC Certified by Intertek
We carefully pack your product and dispatch them within 12 hours (Mon-Fri, excluding public Holidays). Items will be sent the same working day if payment is received by 4:00pm, Monday- Friday.
UK: We ship all items using Royal Mail 48 and offer competitive upgrades to Royal Mail 24 and Next day Delivery using UPS.
EU:All shoes sent to Europe &European Union will be posted using the Royal Mail Airmail service. Delivery is normally 5 - 7 working days from the day after the day of posting. These are average times for shipping to major cities and towns. For remote areas please expect this time to be extended. A tracked service "Royal Mail International Signed-for" is available at checkout at an extra cost.
RW: All shoes posted to the Rest of the World will also be posted using the Royal Mail Airmail service. Delivery is normally within 7 - 10 working days from the day after the day of posting for major worldwide cities. A tracked service "Royal Mail International Signed-for" is available at checkout at an extra cost
We accept all Debit and Credit cards as well as Paypal Payments
Payment to be made within 24 hours of purchase
Sorry no Cheques or Postal Orders
Hassle-Free Returns- If you are not happy with your item please return unopened, unused and in the original packaging and with all tags attached within 28 days for a full refund.
The Customer is liable for the return postage charge and we recommend using a track-able service.
Refund of purchase price will be refunded by the same method as the payment was made.
If you would like to exchange your shoes for a different size or style, Please get in touch within 28 days and provided they are unused and in the original packaging we would be more than happy to swap them for you.
If your item is faulty or we have sent you something different to what you ordered, again please return it to us within 28 days and we will give you a full refund, including postage and packaging.
Here at Black Hammer we pride ourselves on providing our customers the very best customer support. Our Customers are our number one priority so if for any reason you are not entirely happy with your purchase please do not hesitate to contact us through eBay messaging service
We are open Monday to Friday (excluding Bank Holidays) between 9am and 5pm UK time. We will endeavour to reply to messages within 12 hours