We understand that receiving fragile and valuable goods after an online order can be worrying and expensive, through years of experience, all our products will be despatched, well packed and protected to hopefully get to you in perfect condition, on the expected day.

All products purchased on Basinstore will be delivered FREE OF CHARGE to addresses in Mainland UK. Certain areas are liable to a surcharge- please see the relevant sections below for these charges.

Despatch Timescales

This is the amount of time it takes us to parcel up and send your order. In most instances, products will be packaged and shipped within 24 hours of the order being placed

This allows us to check all the order details including delivery address and contact numbers, correct and update if necessary, pack the product securely and then raise the collection with the courier.

Types of Delivery

As items very in size and we use three types of Free Delivery means, Royal Mail, Parcel Courier or our Large Item Pallet Delivery Service.

-          Royal Mail First Class Standard (Under 2kg - Wastes, Bottle Traps)

It is our experience that the Royal Mail deliver an excellent service, 99% of our items arrive next day.

Some of our items are too large for your letterbox - if you're not in when the postman calls your item will be returned to the sorting office – unfortunately, not all postmen leave cards! We are happy to resend any lost item (usually after 7 working days) but we ask that you contact your local sorting office first to check it's not been left there - 95% of our missing parcels are left in sorting offices!

-          Parcel Courier 24/48 Service (This is the service used for delivery of Small Oak Bathroom Cabinets,  Basins, Basin + Tap + Waste Sets, Mirrors and Taps)

Insured for your protection. Standard service is 48 hour delivery service (this is the time taken from being collected from us to delivery to customers' door, and excludes weekends). There is an option to pay a little extra and upgrade to 24 hour service...

PLEASE NOTE - THIS 24 HOUR SERVICE DOES NOT MEAN THE ITEM WILL BE DELIVERED WITHIN 24 HOURS, IT MEANS THE GOODS WILL BE DESPATCHED USING A 24 HOUR DELIVERY SERVICE - AND DESPATCH TIME WILL NEED TO BE TAKEN IN TO ACCOUNT. EG, In most cases we will despatch on the day following order, so, if this is on a 24 hour delivery service and ordered on Monday, we will despatch on Tuesday, and the goods will arrive on Wednesday.

Likewise, using the Free delivery, the goods would be ordered on Monday, despatched on Tuesday, and delivered on Thursday. Please bear this in mind when ordering and paying for the 24 hour service.

Smaller products under 30kg will be delivered by signed for  courier or Royal Mail and will require a signature, if there is no one to accept the delivery, The courier will re-attempt the delivery the next day, if this isn't successful then a card will be left and the item will be taken to your local depot or Post Office for collection.

-          Large Item Pallet Delivery Service ( Oak Bathroom Cabinets )

The FREE DELIVERY service offered is a 48 hour delivery service (This is 48 hour from dispatch time) delivered between the hours of 9am and 6pm.

If you do require a 24 hour service - bearing in mind the timescale set out above, there is an option to upgrade at point of checkout. The relevant price will be shown to allow the upgrade.

Prior to despatch of order the buyer will be contacted by e mail to confirm the required delivery day and two contact numbers. We can not despatch the order without this information. The delivery will be delayed if this information is not given to us as soon as possible after e mail received.

Please note; none of these services deliver on a weekend or Bank Holiday.

Unfortunately, due to surcharges levied against us by our couriers there are certain postcodes and postal areas that we will need to pass this charge on at the time of sale. The amount we get charged is the amount we request, nothing more, nothing less. These surcharges are shown in the relevant sections below.

The following postcodes will incur a £15.00 Surcharge for 48 hour service:

IV, KW

The following postcodes will incur a Surcharge please contact us before purchase so we can confirm the amount:

Northern Ireland, I.O.M, BT, IM, TR21-25, HS, KA, PA, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, PO ( Isle of White only )

Unfortunately, we can not deliver small parcels i.e. basins to the Channel  Isles ( Inc Jersey and Guernsey ), Scilly Isles or Eire.

Receiving and Signing for Your Goods

For COURRIER delivered goods: Please inspect goods on arrival, look for obvious damages and report to driver. If the goods are not in a satisfactory condition mark the paperwork as damaged and do not accept the delivery please report this to us ASAP through the eBay messaging system . An email to advise about a refusal of a delivery MUST be sent to us via the eBay messaging system within 24 hours of the refusal. This allows us time to investigate and, if valid, raise a claim against the courier for the damage. This, in turn then allows us to immediately resend a replacement for the damaged item.

If the item is received, and no notification that the item is damaged is made within 24 hours, we will be of the understanding that if the item is accepted with a signature of proof of delivery, this is an acceptance that the item (s) are in perfect order and fit for their purpose of use and we will be unable to rectify, replace or refund for the damaged item.

For all orders –

Any changes made to the content of your order will have an impact on your delivery date. We may therefore be unable to deliver your goods on your confirmed delivery date should changes occur and if so, a new delivery date will be given. Any subsequent charges by the courier will be claimed back from the customer.

You are responsible for providing a safe means of access from the public highway to the place of delivery. If our delivery staff consider that access is unsafe then we will not deliver the goods until safe access is provided. Any subsequent charges by the courier will be claimed back from the customer.

If our carriers accidentally damage goods in the course of delivery our liability for that damage is limited to the repair, replacement or refund of the goods or the value thereof.

Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Basinstore or any reasonable rescheduling of delivery.

As a final point, please remember that although we offer Free Delivery we do subsidise your delivery fees on these items, if you wish to return these items we reserve the right to refund less than the original purchase price. This is because we subsidise your original delivery fees which are absorbed in our profit margin, unfortunately we cannot do this for returned items therefore this will be chargeable at the delivery rate we have paid to deliver the items. For example,this item will incur a subtraction from the return refund at a cost of £14.80 for Small Parcel and Courier Delivery and £65 for Large Item Pallet Delivery Items.  This covers the original delivery cost.

Thirty Day NO Quibble Guarantee

Here at Basinstore we always strive to ensure customer satisfaction and are 100% certain that you will be delighted with your order and will have no reason to ever want to be parted from it again!!

However in the unlikely event you should want to return an item to us we are pleased to offer all customers 30 days from delivery in which to decide to keep your ordered items or return them to us for a refund.

This is fully in line and beyond all retailers legal obligations to customers under the European Directive on distance selling (Which is incorporated into UK law by the Consumer Protection (Distance Selling) Regulations 2000). The regulations state that our customers have the unconditional right to cancel orders within 7 working days without having to give us a reason. Please note: The '30 working days' start from the day after you receive the goods.

Should you wish to return your items in accordance with this regulation we will provide a full refund for the purchase price of the goods with a deduction of a 10% restocking fee, however the buyer is always responsible for the carriage costs involved in the return of the order.

We will forward your refund within 30 days of us receiving the returned items back to us. In order for us to provide a refund, all goods must be with the original packaging, and in saleable condition. Please see our full terms and conditions for further details.

Please note if any items are damaged or faulty please always contact us within 24 hours to report this matter. Failure to do this will mean we will be unable to rectify, replace or refund for the damaged item. We will be of the understanding that if the item is accepted with a signature of proof of delivery, this is an acceptance that the item (s) are in perfect order and fit for their purpose of use. Please note we will require proof of the damage from a photograph in order to facilitate allowance, exchange or refund of the item.

Basinstore is a professionally run family owned company who specialize in TOP QUALITY bathroom washbasins (or sinks.. depending on what your preference of name is) and their related products.. i.e. Taps, Plugs, Wastes.

Our products give peace of mind that we can offer extremely HIGH QUALITY items, HIGH QUALITY service all at PRICES that will be the best in the marketplace.. with the security of knowing we will be here throughout your purchase.

We value our business as this is our livelihood, job and something we are proud of and therefore we dedicate all our time and attention to it.. We hope this is reflected in the personal, polite, prompt, professional service we give.

What Do We Sell?

We sell basins, taps, wastes, traps and plugs. What we don't do is toilets, baths, showers or other bathroom or kitchen products. This allows us to concentrate solely on the three fundamental things that are important when buying a basin:

1. Quality

This is our PRIMARY buying concern. We understand the importance of selling QUALITY products.

We understand how nervous and difficult it can be committing to an online purchase..with only a picture to look at.. You have our assurance that before we purchase any of our products, we inspect and test it to see if it meets our stringent requirements.. if it does.. we buy it, if it doesn't we don't.

We have a confidence in our products that allows us to offer a NO QUIBBLE 30 DAY MONEY BACK GUARANTEE.

All the Products listed for sale are Brand New, perfect and unopened (unless otherwise stated).

2. Style and Design

As we specialize only in basins, this is where we know what people want. We follow, and in some cases, set trends and fashions. We have a wide selection of contemporary, modern, and traditional products that can be tailored to suit most room sizes, from small en suites, up to grand master bathrooms.

One example of a design group genre that we have initiated, and built on is the use of SOLID OAK bathroom cabinets and accessories that again range from traditional to modern. Much copied by other high street retailers and websites, we are proud that we were at the forefront of these ranges, and, will continue to develop these designs on an ongoing basis.

3. Price

Many, many times we get asked.. 'How can you sell such an item for such a low price?'

We buy stock only at the best prices, so we can pass this on and give this saving to you.

Secondly, due to not having a shop on the High Street, or Retail Park, we do not have extortionately high rental overheads..this also allows us to keep our resale costs down.

We would ask anyone who looks at one of the well know DIY and Chain Stores, or Bathroom Showrooms to compare quality, range and price before purchasing, as we are sure, when you buy from Basinstore you will be overjoyed when your item arrives. (This also applies to 'trade' sellers i.e. plumber's merchants)

This is backed up with an industry beating FREE DELIVERY on ALL PRODUCTS (mainland UK only – surcharges apply to some postcodes)

4. Service

We are fully aware of the online world we trade in. This encourages choice and competition, which is a good thing for us, to keep us on our toes, and our customers, who can choose the best product for themselves.

We work by the ethos of providing service and products that we would love to experience ourselves... With this in mind, we aim to be honest about what we sell, communicate throughout the sale and see the sale through to a happy conclusion.

All products, where shown, are in stock, and will be dispatched in a timely manner, packaged to provide ample protection for its journey. The sale, dispatch and conclusion will be communicated. All before and after communication will be answered promptly and professionally.. this is our promise.

We actively encourage you to view our competitor's websites before purchasing from us to show you the true value for money we offer.

We then urge you to give us a chance to impress you in the same way we have impressed many others, we promise you will not be disappointed!