All our auctions are now set-up to only accept Immediate Payment through eBay checkout. Local collection is fine. We're in Leigh near Manchester (WN73JW). If the auction won't allow you to select local pickup - then please contact us with the details of the item you want and we can arrange collection. If you are buying more than one item PLEASE use the ebay "shopping basket" feature, which allows you to temporarily place your multiple purchases on hold and then make ONE payment for them at the end. We will do our best to adjust/refund for combined postage by way of a Paypal refund.

We always post items quickly and we generally post on Monday, Wednesday and Friday mornings, and more often in busy periods. Please note : The Royal Mail DO NOT regard a Parcel/Package/Letter lost until 15 workings after the expected date of arrival for Domestic items and 25 days for International items. If you haven't received your item, please email or phone us giving us as much info as possible. We will then email you a claims form which needs to be filled completely and posted back to us to enable us to make a claim. All items will be sent well packed and in new self-seal Jiffy bags or boxes in the case of larger items.

Returns will be accepted In line with the UK DSR's, as long as we are notified within 7 days from delivery date, postage will be at your expense. Feedback will be left for you once it has been left for us. We are 110% certain you will be happy with any item you purchase from Cottam Guitars, and we'll therefore assume you are happy with your purchase once you have left feedback for us and also take this as confirmation that you have safely received your item/s. If you're unsure of the part you need or if it will fit, please email or call BEFORE you buy it, and we can advise of the correct part. If there are any issues, we're here to help, so please contact us and allow opportunity to resolve the matter amicably before leaving bad feedback. Call me on 07803 940252 or email to max@cottamguitars.co.uk if you have any problems.

Ibanezking/Cottam Guitars is a well established guitar shop providing a guitar repair, customization and modification service. We have large stocks of guitar parts and pickups for all types of guitars, basses and acoustics. Further information and help on products can be found at our website, www.cottamguitars.co.uk We have many high profile customers - Check us out and join the list! Basically..... we aim to treat people, how we ourselves would like to be treated - with Respect!

Our Customer Services can be contacted on max@cottamguitars.co.uk or 07803 940252(8am to 7pm GMT). If you feel you have received a faulty item ? Please contact us immediately by email or phone. Faulty goods will be replaced or refunded as appropriate. No items will be accepted back if there is any evidence whatsoever that the item(s) have been tampered with or an attampted repair has been made.