OUR TERMS & CONDITIONS OF SALE

Includes: Shipping, Shipping Points, Availability, Returning Goods, Obtaining an RMA, Warranty, Limitation of Liability, Damaged Goods.

SHIPPING

Express Time Systems ships to customers in the United States of America, Puerto Rico, & the US Virgin Islands. "Free Ground Shipping" (Via OUR CHOICE of USPS, UPS, or FedEx) is offered on all Time Cards, Time Clock Ribbons, SINGLE Pocket Steel Wall Files, STEEL Glove Box Holders, Bariatric Oak & Fabric Chairs, Oak Medical Chart Holders and Oak File Folder (item with prefixes of ET-CH ET-DWB)  to the contiguous 48 states of the USA and District of Columbia. For Customers in Alaska, Hawaii, Puerto Rico, or the US Virgin Islands free shipping via USPS is available only on Time Clock Ribbons order weighing less than 5 lbs. Many of the aforementioned items (but not all) offer Expedited Shipping for an additional charge. All other items are shipped at Additional Charge per item (charges shown with each item) via OUR CHOICE of USPS, UPS, or FedEx. Some of these items may offer Expedited Shipping at an additional charge.  Express Time Systems shall not be held responsible for loss or damage resulting from the means of shipment or routing used or delays in shipment beyond our control, or for any losses or damages arising while in transit (please see Damaged Goods at Bottom of the Page). Purchaser agrees to make any claim therefore directly against the carrier and not against Express Time Systems. For questions call 1-800-858-7462  Monday-Friday 9:00am am to 5:30pm Eastern Time or by emailing us.

SHIPPING POINTS

All time clocks ribbons and many of our most popular time cards are shipped from our Melbourne, FLORIDA location. All other time cards are shipped from TENNESSEE. All Steel Racks including Time Card Racks, ID Badge Racks, Literature, Work Order Racks, Steel Glove Box Holders, & Single Pocket Wall Files, are shipped from PENNSYLVANIA. Bariatric Oak & Fabric Chars, and All Other Oak Products are shipped from SOUTH DAKOTA. Therefore, if you order more than one item from us, they may arrive in multiple boxes and on different days and from different carriers. Please pay attention to the tracking information that is provided for all shipments.

AVAILABILITY

For Time Clock Ribbons, and many popular Time Cards ships the Same Business Day (Monday-Friday, excluding National Holidays) if order is placed prior to 1:00 pm Eastern Time.

Other items are marked from 2 to 10 business days (Monday-Friday, excluding National Holidays) if order is placed prior to 1:00 pm Eastern Time.

RETURNING GOODS (some items are non-refundable, read below)

This applies to reasons such as won't fit, ordered wrong size, wrong color, not what you wanted, ordered by mistake, someone else in my company ordered elsewhere or from us, found another I like better, isn't what we need,  etc. For Warranty Returns or DAMAGED GOODS please see bottom of page. 

Within 14 (fourteen) days of shipping date, most unused/undamaged products (please see exceptions below) may be returned in their original shipping cartons within 14 (fourteen) days of receipt of an RMA number and are subject to a 15% restocking charge. Within 14 (fourteen) days of shipping date, used but undamaged products may be returned in their original shipping cartons within 14 (fourteen) days of receipt of an RMA number and are subject to a 30% restocking charge. Returns are limited to no more than 6 (or 11 in the case of ink ribbons) of the same base item code not counting different item colors. If you are unsure of size, color, fit, etc. order 1 to for testing or fully research prior to ordering. SPECIAL ITEMS such as unfinished oak products, custom racks, custom printing, used time cards, labor performed, and Freight Charges are NON-REFUNDABLE. "FREE SHIPPING' If you received free shipping on your order, we will deduct Our Actual Outbound Costs from your refund. As there really is no such thing as free shipping. Discounts offered through package pricing, or other discounts offered, shall be considered when credit is computed for returned items purchased as part of said package or discount. AFTER 14 (FOURTEEN) DAYS FROM SHIPPING DATE, NO RMA's WILL BE ISSUED.

OBTAINING AN RMA

Returned goods will not be accepted without an RMA (Return Material Authorization) number from Express Time Systems. Email (preferred method) or call for an authorization number 1-800-858-7462. Items must be shipped insured/freight prepaid to the address as specified in the RMA. NOT TO OUR OFFICE unless so indicated in the RMA. Once you receive and RMA you MUST Return the Goods to address provided in the RMA WITHIN 14 DAYS of the date of the RMA. Failure to do so will indicate to us your decision to cancel the return request.

WARRANTY

Express Time Systems warrants new equipment, attachments, accessories, parts, or supplies for a period of 90 (ninety) days from shipping date to customer against defects in materials or workmanship. This warranty is limited to repair or replacement of the covered item at the sole discretion of Express Time Systems. Parts or items replaced will become the sole property of Express Time Systems. No other warranties are expressed or implied, including, but not limited to, any implied warranties of merchant-ability or fitness for a particular purpose. Express Time Systems shall not be held responsible for any consequential damages or losses arising from the use of the product. Covered item must be returned to Express Time Systems or the manufacturer insured and freight prepaid for repair or replacement. Warranty applies only to those items purchased by customer from Express Time Systems. An RMA number MUST be obtained prior to returning any item. Goods sold internationally are sold "as is" no warranty, no return.

LIMITATION OF LIABILITY

Express Time Systems shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Express Time Systems has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

DAMAGED GOODS

For goods damage in-transit, takes pictures of the package exterior showing any damage, and pictures of any item damage. Forward the pictures in your emailed requesting and RMA for return. We will then determine where and if a return of the item will be requested. Refund or Replacement item will be sent upon determination that the item was under warranty. We will submit damage claim to the carrier.