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Note: Working days do not include weekends and holidays. Item Not ReceivedWe are sorry but you must allow 7 working days for the delivery of your item before contacting us. Due to Royal Mail policy we are unable to take any action on lost mail until at least 15 working days have passed. If you have provided an incorrect address or are aware of something that may hinder the delivery of your parcel please contact us immediately. Please read the following checklist and helpful information. Checklist for undelivered mail: * Has the post person in your area attempted to deliver and left you a card? * Has the parcel been left in a secure location such as a garage, greenhouse or with a neighbor? * Have you telephoned your Local Sorting Office to check if any mail is awaiting collection? * Has anyone else at your residence/premises taken delivery without informing you? * Have you allowed 7 working days for delivery? Working days do not include weekends. 99% of parcels are delivered within 3-5 working days of dispatch date. Very rarely, parcels can take up to 7 working days to arrive, so please allow 7 working days before contacting us regarding your delivery. It is important to note the following: Royal Mail do not allow us to take action on suspected lost items until 15 working days have passed from dispatch date - however we do ask that you notify us via an eBay message (not an email) if you have not received your goods after 7 working days so that we can resolve any issues Royal Mail may have delivering to your address as soon as possible. PLEASE GO TO Royal Mail WEBSITE FOR MORE INFO ON THERE delivery times. www.royalmail.co.uk ReturnOur aim is to maintain 100% customer satisfaction. If for any reason you are not happy with your purchase, we will issue a full refund (excluding RESTOCKING Charge) Upon receipt of returned goods, no questions asked. All items must be unused and in the original packaging intact. If the order is returned to us, even if it was included and transported in accordance with the listing (no longer required / buyer does not convince) a restocking charge of £ 1 will apply to all orders below £ 10 and 10% charge on all orders over £ 10. If the product is not returned in resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item or subtract 20% of the initial purchase price paid. We will refund your original delivery charge when faulty or damaged goods and a replacement is not available. Contact us via the messaging service and we will respond within 24 hours, excluding weekends & Holidays, cases can take up to 30 days, so come to us in the first place, it is much faster ... You can cancel your order within 14 days of receipt of goods. Please get Returns Authorisation from us before returning your item. This can be achieved by contacting us via the Messaging Services. Return Mail / transportation fees will be paid by you as a buyer. Returns Address: ART AND CRAFT SOLUTIONS, Stencils Shop, Office 7, The Old Police Station, Market Hall Street, Kington, Herefordshire, HR5 3DP, United Kingdom Please visit our stencilsshop-com to view our other items |