• All of our listings offer reduced postage / shipping for multiple items.
• To get this, please pay for all items with one payment. If you pay separately you will be charged postage per transaction. This extra cost will include additional non-refundable eBay fees which we do not account for in our discounts.
• Our listings are in GBP, however eBay will work with most currencies. The exact exchange rate used is determined by eBay and your credit card company, over which we have no control.
• If you "commit to buy" accidentally, please get in contact with us and we'll happily cancel the item. This also applies if you have paid, so long as we have not dispatched it.
• If you have any problem with your purchase, especially postage discounts, try using ebay.co.uk with a standard web browser (i.e. not the mobile site / app) or contact eBay customer support.
• Take advantage and see our eBay shop for anything else you might be interested in!

• We aim to dispatch your order within one business day of receiving payment. Orders paid for before noon on a business day (Mon-Fri) are normally dispatched same day. We are based in the UK and so do not dispatch on UK national holidays.
• We will normally send your order using the service you have selected, however we may upgrade or modify the service, including to one that requires a signature.
• If you make multiple separate orders we will normally send them in one package. Occasionally, we may split your order into separate packages.
• Royal Mail and the international postal services are normally impressively quick, however sometimes it can take significantly longer for an order to arrive. The reasons for any delay is not often obvious, but it remains extremely rare for the postal services to lose something. If you are concerned, please contact us.
• We will only provide a tracking code where you have selected a tracked service (or where we have decided to upgrade your postal service at our cost). The postal services charge significantly more to send tracked packages and we think it is best to give you the option as to whether to pay more for a tracking code.
• We'll use recycled card or boxes wherever possible to keep our charges down whilst still protecting your order in transit.
• Please see our Shipping page for more information.

• Orders are normally sent using Royal Mail. They will pass your package on to your local postal service to complete the delivery.
• For most destinations we will include a customs label on your package, and electronically transit data about the contents to Royal Mail, who may pass it on to your local customs authority. We are not able to mark a different value, or mark it as a gift.
• Import duties, taxes and charges are not included in the item price or P&P charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.
• Royal Mail do not offer Royal Mail Tracked to all countries, in which case we may use the Royal Mail Signed service. This does include a tracking code, but may not track as frequently as Royal Mail Tracked.

• We want you to be delighted with your order, but we do realise that may not always be the case - whether you've changed your mind, realised it's not quite what you wanted, don't love it now you see it, or in the rare event there is a fault.
• Whatever the reason, please contact us to let us know. Your delivery note will include details on how to contact us, or you can contact us through eBay messages.
• Please don't return anything until you have contacted us first - we can advise you on how best to resolve issues, particularly if there is a fault with the item.

We are a small family business based in Cheltenham in the UK selling yarn, knitting and craft accessories online. Since we started we have successfully sent tens of thousands of packages to over 100 countries worldwide.

• We aim to provide the best quality products worldwide, at reasonable prices, and with excellent customer service.
• If you purchase from us we will process your order promptly, provide advice where necessary and deal with any issues professionally.
• All of our items are new, original, and sourced directly from the manufacturer or their official distributors.
• Many of our items are hand-made or hand-finished which means that they can vary from each other, and from images.
• If you are concerned or unsure, please contact us prior to purchase and we will do our best to advise you.

• The best way to contact us is through eBay messages - even if urgent.