We accept the following paypal methods:

Important Notes

- Payment must be made within 7 days after auction ends.

- Please ensure that the shipping address you provide at checkout and paypal is accurate.  We are not responsible for undeliverable addresses.

- We will not falsify invoices or shipping labels under any circumstances.

International Orders **

Please include the following Information with your payment **

- Your Full Name - Your Detailed and Accurate Address - Phone Number (Post office requires customer's phone number for International delivery)  

** Tax and Duty Fees **

Your country may charge additional taxes or duties on your order when it enters your country.    You are responsible for paying any additional charges.

- Orders will be shipped within 2 business days after payment has been cleared.  Orders made on Saturdays, Sundays, and holidays will be  processed on the next business day and will be shipped within 24 hours.  Please allow 10-21 days for international deliveries.  Some shipments may take longer subject to your local customs authorities.

- Please ensure that the shipping address you provide at checkout and paypal is accurate.  We are not responsible for undeliverable addresses. 

-For defected items, return shipping cost and subsequent replacement shipping cost shall be borne by seller.  Buyer must contact us with the item number, ebay ID, and defect description within 7 days after the date of package arrived.  No Claims will be accepted after 7 days.

- Shipping and Handling charges include postage, handling, and packaging of shipments.

- Additional shipping charges are required for shipments to P.O. BOX, APO, FPO or State of HI, AK, VI, PR.   Please contact us BEFORE bidding on items.

- Some items are not shippable to locations outside of the US.  Please refer to the shipping note of products as you shop to ensure that items  can be shipped internationally.  In general, very large items and hazardous chemicals (fuel) cannot be sent to regions outside of the US.

All sales are final Return and Exchange can only be issued on defective item or wrong item shipped.  Only exchange is allowed for wrong item  purchased, and customers are responsible for the return shipping cost and subsequent replacement shipping cost.  Replacement item will be  processed and shipped upon return and inspection of the original item.

Damaged Item

- Damaged merchandise includes items that are damaged during shipping.  If a shipment arrives at your door with obvious shipping damage,  please refuse to accept the delivery.  If you accept delivery and then find shipping damage, please save all packaging material and paperwork  and contact us immediately.  Digital photos will be required for all cases. 

Defective or Wrong Item Shipped

- If the item you wish to return is inoperable but has no apparent damage, it is considered defective.  If you receive a defective or wrong item,  please save all packaging material and paperwork, and contact us immediately with the item number, ebay ID, and defect description within 7 days after the date of package arrived, and we will process your request immediately.  Replacement item will be processed and shipped upon return  and inspection of the original item.  No Claims will be accepted after 7 days.  Digital photos are required for all cases of defective item.

- Returned items must be in their original packaging and unused condition, or they will be rejected and sent back to you.  Feel free to contact us   with any questions.

Technical Support

- We can only provide limited technical assistance at the moment due to not being a professional mechanic.  We highly recommend professional  installation for all of our products.  We are not accepting any exchange or returns due to improper installation.

- If you believe the purchased item does not fit, please save all packaging material and paperwork and contact us with detailed information and digital photos to prove how the item does not fit.  We will be responsible for all shipping costs, and a full refund will be issued upon verification.

Warranty

- Parts only.  Buyer's responsibility for all shipping costs.  Warranty does not applied to improper installation, water / fire damage, modification,  or any acts of nature.

-If you have any questions on our products before or after winning the auction, please do not hesitate to contact our customer service support  team by clicking on "Ask a question" under "Seller info" section on the top right corner. 

- Our office opens Monday to Friday. We close on weekends and all major holidays.

- Your e-mail is guaranteed to be replied within 24 hours.  E-mail sent to us during weekends and holidays will be replied on the following  business day.

- Please note that all e-mails will be sent to the e-mail address you have on ebay.  We recommend checking both of your Inbox and Junk Mail  Box incase messages are treated as SPAMs.

- If you have any problems with your purchase, shipment, return/exchange, or any others, please e-mail us and let us resolve the problem . 

Our customer service support team is here to ensure that you are satisfied with our services.

About JumboDepot

In 2005, we started our business as Genroq Motorworks International Inc. in the City of Duarte, California.  Since then we have been serving the  auto market with a wide range of automotive lighting products and accessories.

We are currently the several major distributors and dealers supplying products to the United States, Japan, Hong Kong, and China. Genroq Motorworks became JumboDepot in 2008 as we extended and switched our business to e-commerce and broadened the range of products  to our customers.

 We Offer

JumboDepot is able to provide customers with the most competitive price due to direct dealing with manufacturers; eliminating the middle person.   We are also the exclusive agent of several reputable brands such as as HID XX, enon HID, enon 2X, and Invidia Exhaust.