Hancock Round Bottom
Oriental Wok

This is a professional Chinese wok which is used by the catering industry. 
The design and shape of the style is round base, this is used on the commercial gas cooker which holds the wok. 

Curve Round base shape  
Size: 33cm/13"
Stylish grey wok with a wooden handle 
Ideal for cooking Oriental dishes

Use & Care 
  1. Please note that when you purchase one of our Woks it has a clear lacquer coating that will have to be removed the best you can. This is to help stop the Wok rusting prior to purchase. As with all steel it will rust, there can be a little on your Wok, but don’t worry as this can be rubbed of quickly with a scourer.
  2. Your Cooker ring can be used on full heat for cleaning and seasoning, this will not ruin your Wok.
  3. In the Video Pauline says how the Wok will start to change colour. This is the Lacquer coating burning. After a while the coating just burns off to show the steel underneath (a lighter colour).
  4. The wok will go brown (coating burning) then it will go back to steel colour. (Coating has been burnt off.) Try to put the sides of the Wok over the flames to burn the coating from all the Wok bowl…
  5. Once this is done you can let the wok cool down, and then give the bowl a good scrub to clean off all the remains of the burnt coating. Now thoroughly dry your Wok. You can just heat it up again until all the water has gone.
  6. You are now ready to season your Wok. Pauline is showing you the safe way by using a cloth soaked in cooking oil and then using a Ladle to move the oil-soaked cloth around the Wok. This way there will be no burnt hands. It’s the oil that seasons the Wok.
  7. During this process you will have a lot of smoke from the burning lacquer, (it’s a bit like burning varnish, but food safe, tests available) you are also burning the oil. So, extractor fan on and windows open.
  8. The oil is sealing all the steel. And helps to stop the food sticking to your Wok and helps to stop it rusting.
  9. You can also scrub the lacquer off, the Wok is filled with hot water and left to soak to soften the coating, pour the water out after 10 minutes and then the scrubbing can start. Use a steel scourer and any scouring powder and a little water. It will take some time to do this, and you will only know if all the coating is off when the Wok is returned to the stove to heat up before seasoning. As what coating is left will turn brown when heated. You do not need to get all the coating off as it is safe. It can come off in the food you are cooking but it is harmless. Re-fill the wok with hot water and continue scrubbing.
  10. We are sorry about using the coating, but it is the only way to stop the Woks from going totally rusty prior to purchase.
  11. Please note that seasoning is very hard to do on any cooker other than gas, it is always better to season as much of the Wok as possible.
  12. With Electric, induction or Halogen cookers the heat is concentrated at the bottom of the Wok only and no real heat will transfer up the sides of the Wok bowl. Therefore, it would be ideal if you can get someone with a gas cooker to season for you.

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PACKAGING, POSTAGE & PAYMENTS


OUR P&P ARE SOLELY COVERING THE MATERIAL & POSTAL CHARGES. 

WE USE HIGH QUALITY PACKAGING MATERIALS. 

WHEREVER POSSIBLE WE STRIVE TO USE RECYCLED MATERIAL.


ADDITIONAL CHARGES MAY APPLY FOR, UK HIGHLAND/SCOTTISH CENTRAL/NORTHEN IRELAND,

ISLE OF MAN, ISLE OF WIGHT, GUERNSEY, JERSEY & CHANNEL ISLANDS

 

ZONE C - EXTRA CHARGES ITEMS OVER 2KG: AB31-AB38 & AB40-AB56, BT, HS, IV1-IV28, IV30-IV32 IV36 & IV40,

IV52-IV54, IV63, KW1-14, PA21-PA38, PH4-PH41 & PH50,

 

ZONE D - EXTRA CHARGE ITEMS OVER 2KG: HS, IV41-49, IV51- 55 & 56, KA27, KA28, KW15-17, PA20,

PA41-49, A60-78, PH42-44, ZE1-3

 

WE DISPATCH DAILY MONDAY TO FRIDAY EXCLUDING WEEKENDS & BANK HOLIDAYS 

IF YOU REQUIRE FASTER SHIPPING PLEASE CONTACT US 


WE ACCEPT PAYMENT BY PAYPAL IF YOU ARE PAYING BY PAYPAL AND IT IS PROCESSED AS AN E-CHEQUE 

PLEASE NOTE THAT WE CANNOT RELEASE YOUR ORDER UNTIL THE PAYMENT HAS CLEARED (WHICH CAN TAKE 10 DAYS)

THIS IS A PAYPAL ISSUE AND SO YOU MAY NEED TO CONTACT THEM DIRECTLY IF THEY PROCESS YOUR PAYMENT AS AN E-CHEQUE. 

WE CANNOT DISPATCH AN ITEM UNTIL PAYMENT IS CLEARED.


RETURN POLICY

Our returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) 

It is the buyers’ responsibility for cost and arrangement of return. 

Returned goods will only be excepted if received back in resalable condition in the original box or packing. 

Returns after the 30 days will be charged a 15% restocking charge. Buyer is liable for return postage.

In the event of damage or shortage(s) please advise immediately in writing via the eBay messaging, with an attached photographic evidence of the damage within 48 hours after receipt of goods otherwise claim cannot be admitted.

For faulty or damaged goods, photos are required prior to a claim being authorised.

Please note due to carrier claims any goods which are received damaged will be refunded & not replaced.

Any goods sent via Royal Mail can take up to 10 working days as per Royal Mail's terms and conditions. 

Claims of ‘Item’s not received’ will only be considered after 10 working days of dispatch and will NOT be considered after 30 days.


FEEDBACK

FEEDBACK IS LEFT AFTER YOUR TRANSACTION HAS BEEN COMPLETED.

IF YOU LEAVE US 5 STAR FEEDBACK, THEN THE SYSTEM WILL AUTOMATICALLY LEAVE YOU A 5 STAR FEEDBACK.

WE STRIVE EXTREMELY HARD TO PROVIDE A FAST, EFFICIENT AND PROFESSIONAL SERVICE TO ALL OUR CUSTOMERS.

IF YOU EXPERIENCE ANY PROBLEMS, PLEASE DO NOT HESITATE TO CONTACT US.

IF YOU ARE CONSIDERING LEAVING A NEGATIVE FEEDBACK PLEASE CONTACT US FIRST AND WE WILL ENDEAVOUR TO RESOLVE ANY ISSUES