| Item will be dispatched within 2 days of receiving payment. | Item will be sent 2nd Class via Royal Mail if in UK with Proof of Posting unless 2nd Class signed for or MyHermes is an option in the p&p. |
| In the unlikely event that the item arrived damaged or is not as described, please contact us first to resolve any problems. Damaged item must be sent back, buyer must pay for return p&p and original refund will be given. |
In the very unlikely event that you do not receive the item within the specified time, please contact us first to resolve the problem. If you still don’t receive the item after 10 working days from the time of dispatch, we will refund the full amount and leave a comment on your feedback stating that you did not receive the item but the item was sent with proof of posting and you were refunded. This will NOT be negative feedback in any way so please do not leave us with negative feedback as a result. |
| If payment is not received within 7 days of purchase then a Non Paying Buyer Dispute will be filed, and 10 days later a final fee credit lodged. |
Please note that if there are any problems, contact us first via e-mail giving full details of any problem along with your user ID. We would be grateful if you could give Positive Feedback to let us know you have received your item, we will do the same. |